The Role
Aurenza manages a regenerative medicine program for patients who travel to Tijuana for treatment. Most arrive at San Diego International Airport, cross the border the same day, and spend two to five days moving between the clinic and their hotel. Some fly in and out on a single day.
You are the person who handles that entire ground portion. You meet the patient at the terminal, you cross with them, and you are the one they see first in the morning and last at night. For most patients this is their first time crossing into Mexico for medical care. What happens in your vehicle sets the tone for everything after it.
This is a contract role. You supply the vehicle. Aurenza supplies the schedule and the patient volume. Insurance and permitting are worked out with the right candidate before the first assignment.
What the Work Looks Like
- Airport pickups at San Diego International, including delayed and late-night arrivals.
- Northbound and southbound border crossings, often two or more in a single day.
- Collecting and presenting the medical lane pass issued for each northbound run with a patient in the vehicle. The pass is single-use and tied to that crossing. Losing it means sitting in general traffic with a patient who has just been treated.
- Transfers between the hotel and the clinic, typically morning and late afternoon.
- Same-day round trips for patients who fly in, treat, and fly out.
- Luggage handling. Assisting patients in and out of the vehicle, including patients with limited mobility, recent injections, or post-procedure discomfort.
- Waiting on-site during appointments when the schedule calls for it.
- Communicating delays and wait times directly to the Aurenza care consultant so the clinical schedule can be adjusted in real time.
Patients are paying privately for this care. Several are in pain. Some are anxious about the crossing. Your job is to make that part of the day uneventful.
Requirements
Border documentation (non-negotiable)
- U.S. citizenship or lawful permanent residence, with unrestricted authorization to work in the United States. Airport pickups and driving for hire on the U.S. side require it.
- Active SENTRI or Global Entry membership, in good standing, with your work vehicle enrolled. Patients cross northbound under a medical lane pass. You will cross without them constantly: repositioning to the airport, running back for a second patient, and handling arrivals after the medical lane closes at 9pm. Those runs are where SENTRI earns its place.
- A crossing history that supports multiple daily crossings without secondary inspection.
License
- Valid driver's license with a clean record. Provide a current abstract on request.
Vehicle
- U.S. license plates. This is a hard requirement. The medical lane at San Ysidro and Otay Mesa does not admit Mexican-plated vehicles, and a Mexican-plated vehicle cannot run this route.
- Late-model full-size sedan, SUV, or passenger van. Suburban, Escalade, Yukon, Sprinter, Transit, S-Class or equivalent.
- Black is preferred, not required. Any conservative color is fine. Condition is what matters, and it matters more than color. A clean, well-kept vehicle in silver or dark grey is a stronger fit here than a black one that has been neglected.
- Clean interior, functioning climate control, working seatbelts, adequate luggage capacity for two travelers with checked bags.
- Presented clean before every patient contact, not once a week. Patients notice the interior before they notice anything else about the vehicle.
Experience
- Professional driving experience with private clients. Executive transport, black car, hospitality, or medical transport.
- Direct experience with American clients. You understand the expectations and the pace.
- Spanish fluency, and enough English to make a patient feel taken care of. Perfect grammar is not the bar. The bar is being able to explain what is happening at the border, answer a question about the day's schedule, and notice when someone is uncomfortable and say something about it. Patients are a long way from home and often in pain. Being able to talk with them is the requirement.
- You will also interpret at the border, at the hotel, and occasionally at the clinic front desk.
- Comfortable physically assisting an adult in and out of a vehicle and managing their luggage without being asked.
Preferred
- Limousine or chauffeur background.
- Prior work with medical travel or surgical tourism patients.
- Familiarity with the Otay Mesa and San Ysidro ports, how their wait times behave by hour and by day, and how the medical lane runs at each.
- Basic first aid certification.
You will be handling patient health information incidentally. Discretion is a condition of the work, and you will sign a confidentiality agreement before your first assignment.
Compensation
Paid per transfer: Same-day round trip, airport to clinic to airport: $200 per patient
Paid twice monthly. Volume varies by patient calendar. Expect 2 to 5 assignments per week.
Job Type: Part-time
Pay: $3,404.80 per day
Expected hours: 6.0 – 30.0 per week
Work Location: In person
