Work from Home – Must live in Monterrey, N.L.
Cover Desk Mexico is looking for bilingual professionals in Monterrey to support U.S. insurance agencies as Virtual Assistants. If you enjoy helping customers, working in a professional environment, and using your English skills daily, we would love to hear from you.
- Work from home
- Monday – Friday schedule (weekends off)
- Monthly pay: $17,350 – $17,860 MXN (before taxes) + bonus eligibility
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What You’ll Get
- Full-time position (40 hours per week)
- Monday–Friday schedule — weekends off
- Competitive monthly pay: $17,350–$17,860 MXN
- Monthly Internet & Electricity Work-From-Home allowance
- One-time ergonomic chair benefit
- Paid training
- Company-issued computer and equipment
- Vacation days + 8 U.S. holidays
- Vacation premium & Aguinaldo
- Full benefits under Mexican Labor Law
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What You’ll Do
As a Bilingual Customer Service Representative / Virtual Assistant, you will support a U.S.-based insurance agency by providing excellent customer service and administrative support.
Your responsibilities will include:
- Handling inbound calls from U.S. insurance customers
- Assisting with customer service requests and basic policy support
- Transferring calls to licensed agents when necessary
- Supporting back-office tasks and documentation
- Using multiple systems and tools to assist customers
- Collaborating with U.S.-based teams
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Who We’re Looking For
We are looking for motivated bilingual professionals who:
- Communicate confidently in English and Spanish
- Enjoy helping customers and solving problems
- Are comfortable multitasking in a fast-paced environment
- Have a positive attitude and strong teamwork skills
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Role Requirements
- Bachelor’s degree (REQUIRED)
- at least 3 years of experience (BPO, customer service, or insurance preferred)
- Strong English communication skills (spoken and written)
- Stable high-speed internet (50 Mbps or higher)
- Backup internet recommended
- Reliable electricity and personal mobile phone
- Private and quiet workspace at home
- Must reside in the Monterrey metropolitan area
- Available for immediate hiring
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Languages
- English (Required)
- Spanish (Required)
Ready to grow your career with a company that values your skills and celebrates your success?
Join Cover Desk Mexico today!
Job Type: Full-time
Pay: $17,350.00 - $17,860.00 per month
Application Question(s):
- Do you have at least 50 mbps high speed internet at home?
- Have you been referred by a current Cover Desk employee? if Yes, Please indicate the name.
- Do you have an American social security number, American visa, or a green card?
- Are you located in Monterrey, N. L.? If not, Which city are you from?
- Do you have experience in insurance, customer service, or call centers?
- Please provide 2-3 references person from your previous job:
Name:
Position:
Contact no. :
Email Address:
Education:
Work Location: Remote
