About Us
Flat Fee Landlord is a fast-growing, U.S.-based residential property management company with operations across Texas, Virginia, Maryland, Washington D.C., and Georgia. We help landlords manage their investment properties with expert-level service and a sharp eye on customer experience, innovation, and performance. We pride ourselves on building a team of proactive problem-solvers who are passionate about getting things done the right way.
As a company, we move fast, set high standards, and are committed to delivering both great results and great service. We’re excited to welcome new team members who are looking to grow, learn, and be a part of something that’s not your average property management company.
About the Role
We’re looking for a Virtual Maintenance Coordinator who will oversee and manage all maintenance requests from residents, vendors, and property owners across our managed properties. You will be the central point of contact for maintenance issues, working quickly and effectively to coordinate repairs, troubleshoot problems, and ensure work orders are handled professionally and efficiently.
You must be highly organized, proactive, tech-savvy, and fluent in English. Experience with AppFolio and LeadSimple is a big plus.
Key Responsibilities
- Review, organize, and respond to incoming maintenance requests from tenants
- Assign work orders to appropriate vendors and ensure prompt scheduling
- Communicate with residents, vendors, and property owners throughout the repair process
- Troubleshoot issues and provide solutions or guidance to tenants when possible
- Obtain quotes and approvals for repairs over threshold
- Follow up to ensure repairs are completed on time and to quality standards
- Update work order records and documentation in AppFolio
- Notate communication and follow-ups in LeadSimple
- Review vendor invoices, ensure correct pricing, and submit bills for payment
- Ensure all maintenance work follows internal policies and timelines
- Provide daily and weekly updates on open work orders and repair statuses
Qualifications
- Fluent/Expert English (spoken and written — this is non-negotiable)
- At least 1 year of experience in property management, maintenance coordination, or related customer service roles
- Strong knowledge of AppFolio (preferred)
- Familiarity with LeadSimple (preferred)
- Excellent communication, follow-through, and organizational skills
- Ability to work independently and manage multiple tasks under pressure
- Problem-solving mindset with a high attention to detail
- Comfortable working U.S. business hours (Central or Eastern time)
Why Join Flat Fee Landlord?
- Remote-first company with a supportive and performance-driven culture
- A team that values trust, empowerment, and urgency
- Career growth opportunities in a fast-scaling real estate business
- Training, systems, and support to set you up for success
- Real impact — your work directly contributes to our client and resident satisfaction
How to Apply
Apply directly through Indeed with your resume in English and a brief message explaining why you’re a great fit for this role. Only applications submitted in English will be considered.
*** After you apply you will receive a message to complete a quick Video Questionnaire. Please complete the video questionnaire to be considered for this position. Thank you! ***
Job Type: Full-time
Pay: $25,000.00 - $35,611.00 per month
Pregunta(s) de postulación:
- Do you have experience with Appfolio?
Work Location: Remote
