Candidate Profile (English)
Position Summary
We are looking for a proactive Customer Service Associate to support our cross-border transportation operations between Mexico and the United States. The ideal candidate has experience in the transportation or logistics industry, enjoys working in a fast-paced environment, and possesses a strong sense of urgency to resolve customer and operational issues quickly and efficiently.
This position requires excellent communication skills, strong follow-up, attention to detail, and the ability to manage multiple shipments simultaneously while providing outstanding customer service.
Required Qualifications
- Minimum 2 years of experience in Transportation, Logistics, Freight Brokerage or 3PL.
- Customer Service experience in the transportation industry.
- 70% or higher English proficiency (written and verbal).
- Strong knowledge of Microsoft Office (Excel, Outlook, Word).
- Ability to learn transportation systems (McLeod preferred).
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to multitask in a fast-paced environment.
- Available to work weekends when operationally required.
Preferred Qualifications
- Experience with Cross-Border (Mexico-USA) operations.
- Experience using McLeod Software.
- Experience working with customer web portals.
- Knowledge of BOLs, PODs, appointments, shipment documentation and transportation terminology.
- Understanding of shipment tracking and freight movement.
Key Competencies
- High Sense of Urgency
- Strong Follow-Up Skills
- Customer-Oriented Mindset
- Problem Solving
- Attention to Detail
- Critical Thinking
- Ability to Prioritize Multiple Tasks
- Team Player
- Professional Communication
- Adaptability
- Positive Attitude
- Ability to Perform Under Pressure
- Ownership and Accountability
Primary Responsibilities
- Monitor shipments from pickup through final delivery.
- Provide proactive shipment updates to customers.
- Coordinate with Dispatch, Operations, Load Planning and Billing.
- Schedule and monitor pickup and delivery appointments.
- Respond promptly to customer requests and operational issues.
- Resolve shipment exceptions and communicate recovery plans.
- Update customer portals and internal systems.
- Maintain accurate shipment documentation and records.
- Ensure PODs are received and delivered on time.
- Support company KPIs related to On-Time Pickup and Delivery.
- Build and maintain strong customer relationships.
- Escalate critical issues when necessary.
- Continuously identify opportunities to improve customer satisfaction and operational efficiency.
Sueldo: $3,000.00 - $5,000.00 a la semana
Beneficios:
- Aumentos salariales
- Estacionamiento de la empresa
- Uniformes gratuitos
Lugar de trabajo: Empleo presencial
