Descripción de la publicación:
Health Operations Manager
Are you driven by intellectual curiosity and a desire to solve meaningful problems? Do you thrive on leading leaders, shaping operational strategy, influencing stakeholders, and driving service excellence across complex environments? If so, Aon wants you on our Health Solutions team!
This full-time hybrid position is based in our Mexico City office, with flexible work options available after initial training. The role supports multiple business areas and offers a strong opportunity to lead Team Managers, partner with senior stakeholders, and shape operational strategy, service delivery, and continuous improvement across our Global Capability Center.
General Description
The Operations Manager is a second-line people leader responsible for a team of approximately 50+ colleagues and multiple Team Managers, with accountability for operational performance, service delivery, stakeholder engagement, and team effectiveness. This role translates business priorities into operational plans, drives execution against key performance indicators, and partners across functions to ensure high-quality, scalable, and sustainable delivery. The Operations Manager plays a critical role in identifying improvement opportunities, managing risk, enabling change, and strengthening alignment between operational teams and business stakeholders.
Knowledge & Application
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Applies a strong understanding of the business area, operating model, and service delivery priorities to lead teams effectively and align execution with broader organizational goals.
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Translates strategic direction into clear operational plans, goals, and priorities for Team Managers and their teams.
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Uses business insight, performance data, and stakeholder feedback to inform decisions, allocate resources, and improve outcomes.
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Provides leadership and guidance on operational priorities, service standards, and execution approaches, while ensuring consistency with policies, governance, and business expectations.
Discretion & Impact
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Leads execution of operational plans and service delivery objectives, ensuring performance, quality, and timeliness are achieved across the function.
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Influences business outcomes through effective leadership of Team Managers, sound operational decision-making, and proactive management of risks and dependencies.
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Recognizes the broader impact of operational decisions on stakeholder experience, service continuity, employee engagement, and short- to medium-term business results.
Complexity & Problem Solving
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Works on straightforward issues and applies established practices and procedures to analyze situations and identify solutions.
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Interprets information within defined parameters to determine the appropriate course of action.
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Typically follows standard processes and operational policies, escalating non‑routine or more complex issues to more senior management as needed.
Collaboration & Interaction
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Builds strong working relationships with internal stakeholders, business partners, and, where relevant, clients to understand needs, align priorities, and support delivery outcomes.
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Communicates operational performance, risks, priorities, and improvement opportunities clearly and credibly to a range of stakeholder groups, including senior leaders.
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Collaborates across teams and functions to resolve issues, drive continuous improvement, and support cross-functional initiatives.
Accountability
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Accountable for the overall performance, effectiveness, and day-to-day leadership of the function, including work allocation, service delivery oversight, and achievement of key operational metrics.
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Responsible for delivering against operational goals while balancing quality, productivity, stakeholder expectations, and colleague experience.
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Uses data and performance insights to identify trends, manage risks, improve resource allocation, and support informed decision-making.
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Leads people management activities through Team Managers, including coaching, capability building, succession support, and driving accountability for performance and development.
Skills and experience that will lead to success
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Strategic leadership: Experience leading leaders and translating business priorities into operational strategy, execution plans, and measurable outcomes.
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Stakeholder management: Proven ability to build credibility and strong partnerships with senior stakeholders, business partners, and cross-functional teams to align goals and drive results.
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Operational excellence: Strong experience managing service delivery, performance metrics, and process improvement initiatives in a fast-paced operational environment.
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People leadership: Ability to lead through Team Managers, build leadership capability, foster accountability, and support a high-performing and engaged organization.
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Decision-making and problem solving: Able to assess operational issues, interpret performance data, evaluate risks, and make sound decisions that balance business, stakeholder, and team needs.
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Communication and influence: Strong verbal and written communication skills with the ability to present operational insights, recommendations, and updates clearly to varied audiences, including senior leaders.
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Change and continuous improvement: Experience leading operational change, embedding new ways of working, and identifying opportunities to improve efficiency, quality, and stakeholder experience.
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Planning and execution: Strong ability to prioritize across competing demands, manage resources effectively, and deliver against short- and medium-term objectives.
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Governance and risk awareness: Comfortable operating within established governance frameworks, ensuring compliance, escalation of issues, and disciplined execution.
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Systems and tools: Proficient in standard office and workflow tools, with the ability to use operational data and systems to monitor performance and inform decisions.
Education:
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Bachelor’s degree or equivalent experience in the industry; professional experience in business, benefits, insurance or related fields is a plus.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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