Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to support collections, billing resolution, and accounts receivable operations in a fast-paced, execution-driven environment.
This is not a passive support role.
You will be responsible for:
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Driving collections follow-through
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Resolving billing issues
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Managing receivables cases
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Maintaining CRM accuracy
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Protecting company cash flow
You’ll work closely with:
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Customers
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Operations teams
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Billing departments
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Leadership
To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized.
If you are:
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Persistent
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Detail-oriented
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Process-driven
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Strong with customer communication
This role is a strong fit.
What You’ll OwnCollections & Payment Execution (Primary Focus)-
Execute daily outbound collections through:
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Follow up consistently until:
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Payment is received
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A payment commitment is secured
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Reduce:
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Aging balances
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Delinquency risk
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Identify opportunities to:
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Improve collections efficiency
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Convert customers to auto-pay
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Maintain disciplined collections follow-up cadence
Receivables Case Management-
Investigate billing issues and payment discrepancies
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Identify root causes instead of temporary fixes
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Open, track, and resolve cases within:
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Ensure every case includes:
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Clear issue summaries
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Investigation notes
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Resolution details
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Confirm customer understanding before closing cases
Billing Issue Resolution-
Diagnose issues involving:
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Invoice discrepancies
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Account setup errors
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Service or billing mismatches
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Coordinate with internal teams to resolve issues quickly
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Prevent recurring billing errors through process improvement
Customer Communication & Follow-Up-
Communicate professionally and confidently with customers
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Balance:
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Collections urgency
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Positive customer experience
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Provide updates regarding:
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Payments
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Billing investigations
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Account status
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Handle objections and escalations professionally
Documentation & CRM Accuracy-
Maintain clean and organized records within:
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Log:
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Calls
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Emails
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Payment commitments
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Outcomes
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Ensure all documentation remains:
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Accurate
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Structured
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Audit-ready
Process Improvement & Operational Support-
Identify recurring billing or collections issues
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Recommend workflow and process improvements
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Contribute insights during operational reviews
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Help reduce:
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Escalations
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Repeated billing errors
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Delayed collections cycles
What Success Looks Like-
Aging balances decrease consistently
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Billing issues are resolved quickly and accurately
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CRM records stay clean and audit-ready
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Customers receive professional and timely communication
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Collections workflows run consistently without missed follow-ups
What Makes You a Strong Fit-
You follow through until issues are fully resolved
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You are:
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Organized
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Persistent
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Detail-oriented
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Execution-focused
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You balance collections discipline with customer professionalism
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You can manage high-volume workloads without losing accuracy
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You proactively identify and solve operational issues
Required Experience & SkillsExperience-
Experience in:
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Accounts Receivable
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Collections
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Billing support
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Customer account management
Core Skills-
Experience handling:
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High-volume calls and emails
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Customer payment follow-ups
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Billing investigations
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Familiarity with:
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Strong:
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Communication skills
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Problem-solving ability
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Attention to detail
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Comfortable working remotely during U.S. business hours
Nice to Have-
Structured collections or AR operations experience
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Experience improving:
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Cash flow
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Delinquency rates
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Auto-pay adoption
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Exposure to:
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Operations teams
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Service coordination workflows
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Process optimization initiatives
What a Typical Day Looks Like-
Execute collections calls and payment follow-ups
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Investigate invoice or billing discrepancies
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Update Salesforce and customer account records
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Coordinate with internal teams to resolve issues
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Follow up on past-due invoices and payment commitments
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Track account status and collections progress
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Identify recurring operational or billing problems
In short:
You help protect company revenue by ensuring collections are handled consistently, billing issues are resolved accurately, and customer accounts remain organized and up to date.
Key Metrics (KPIs)Collections & Receivables-
Amount of cash collected
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Reduction in aging balances
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Auto-pay conversion rate
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Completion of daily collections activity
Case Management & Accuracy-
Billing cases resolved within SLA
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CRM accuracy and documentation quality
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Reduction of cases open longer than 2 weeks
Communication & Execution-
Follow-up response speed
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Reduced escalations
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Consistent and professional customer communication
Why This Role Stands Out-
Direct impact on revenue protection and cash flow
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High ownership across collections and billing operations
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Structured execution-focused environment
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Opportunity to improve operational systems and workflows
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Growth path into:
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Accounts Receivable Lead
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Billing Operations
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Revenue Operations
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Finance Operations
Interview Process-
Initial Screening Call
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Recruiter Interview
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Client Interview
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Offer & Onboarding
Apply Now
If you:
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Are disciplined with collections follow-ups
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Enjoy solving billing and payment issues
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Can communicate confidently with customers
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Thrive in structured, execution-focused environments
This role is a strong opportunity to build a career in collections, billing operations, and revenue support while making a direct impact on business performance.
