Join Our Team as a Customer Success Specialist at Equivity!
At Equivity, we believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Success Specialist to bring their unique talents to our collaborative and supportive environment.
Your Impact
In this role at Equivity, you'll provide customer and sales support to a US-based company, a leading provider of innovative mobility solutions. Your contributions will help us deliver exceptional results and make a positive difference in our industry.
What You’ll Do:
Customer Service:
- Respond promptly and professionally to customer inquiries about their subscription services
- Assist customers with product information, troubleshooting, and order processing.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
Sales Support:
- Collaborate with the sales team to facilitate order fulfillment and logistics coordination.
- Generate and manage sales leads through CRM software.
- Schedule customer meetings for outside sales team.
- Assist in preparing sales presentations and proposals.
Light Marketing Support:
- Assist in the execution of marketing campaigns, including email newsletters, social media updates, and website content.
- Conduct market research and competitor analysis to support marketing strategies.
- Coordinate the distribution of marketing materials and promotional items.
Back Office Administrative Support:
- Manage calendars, schedule appointments, and coordinate meetings.
- Prepare and maintain documents, spreadsheets, and reports.
- Assist with data entry, file organization, and record-keeping tasks.
What We’re Looking For:
- Bachelor’s degree in business administration, marketing, legal, accounting, or related field.
- Excellent English communication skills, both written and verbal.
- Strong customer service orientation with a proactive and problem-solving attitude.
- Proficiency in Google (Docs, Sheets, Slides), Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with CRM software.
- Ability to work independently with minimal supervision while also being a collaborative team player.
- Excellent problem-solving skills.
- Exceptional organizational skills and attention to detail.
- Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
- Interest in AI and its applications.
- Interest in the legal industry and its intersection with AI.
What we offer and other important information:
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Up to $40,000 pesos per month (based on experience and other factors/gross salary)
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Position on-site
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Monday-Friday 7:00 am- 4:00 pm or 8:00am-5:00pm PST.
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Enjoy proportional vacations.
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Opportunities for professional development.
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A progressive company culture where your ideas are valued
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