The Logistics Specialist is responsible for managing pickup activities and related processes, both before and after pickup—up to one hour post-departure. This role involves short-cycle tasks such as confirming carrier arrival times, performing check calls for arrivals and departures, and inputting shipment data. In addition, the role includes longer-cycle responsibilities such as analyzing compliance performance, ensuring information accuracy, and escalating issues related to carrier communication or system deviations.
This position closely aligns with a Logistics Coordinator role but carries additional ownership over process monitoring and escalation.
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Confirm Carrier ETA at least 2 hours before pickup.
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Confirm arrival check calls.
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Report loading delays or issues.
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Update trailer numbers and delivery notes in system.
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Stop departure from supplier when required.
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Communicate TONU (Truck Ordered Not Used) situations through appropriate escalation channels.
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Maintain real-time shipment status within Optimiz.
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Identify and escalate deviations to Operations and IT systems.
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Proficiency with Microsoft 365 tools: Outlook, Word, Excel, PowerPoint, OneNote, Teams, SharePoint, and Visio.
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Experience with ProTrans systems: Optimize, BIAPPS, IT Client Portal, Cloud.Samsara, Insight.Skybitz.
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Bilingual fluency in English and Spanish (written and spoken).
