Company: Special Touch Home Care – New York, NY
Pay Rate: MX$215 per hour
Job Overview:
Special Touch Home Care is seeking a highly organized, dependable, and professional Remote Office Assistant who is fluent in both English and Mandarin to support our New York-based home care agency.
This position requires excellent communication skills in both languages, strong attention to detail, multitasking abilities, and the ability to remain productive in a fast-paced remote work environment. We are seeking candidates who are proactive, reliable, quick learners, and interested in long-term employment.
This is not a passive or low-responsibility work-from-home role. Candidates must be comfortable handling multiple responsibilities efficiently while maintaining professionalism and responsiveness throughout the workday.
We are seeking dependable candidates interested in long-term employment. This is not a freelance, temporary, or short-term position.
Key Responsibilities:
- Answer and manage incoming calls from patients, caregivers, clients, and staff professionally and efficiently
- Perform administrative tasks including reporting, documentation, scheduling support, email follow-ups, and data organization
- Coordinate daily office operations with the New York-based management team
- Maintain clear, professional communication in both English and Mandarin
- Assist with translation and interpretation when necessary
- Handle urgent or time-sensitive matters with professionalism and accuracy
- Follow company procedures carefully and maintain attention to detail in all tasks
- Remain responsive, organized, and productive throughout scheduled shifts
Qualifications:
Required:
- Advanced English and Mandarin proficiency (spoken and written)
- Strong verbal communication and professional phone etiquette
- Excellent multitasking, comprehension, and organizational skills
- Strong computer literacy and ability to learn office systems quickly
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet work environment
- Strong attention to detail and ability to retain and apply training information effectively
- Dependable attendance and consistent responsiveness
Preferred, Not Required:
- Previous customer service, healthcare coordination, call center, interpretation, translation, or remote administrative experience
- Experience working in healthcare, home care, medical offices, or patient services
Schedule & Compensation:
- Full-time permanent position
- 35–40 hours per week
Schedule:
Monday-Friday
7:00 AM – 3:00 PM (CST)
9:00 AM – 5:00 PM (EST)
- Weekly pay
- Opportunities for raises and advancement based on performance, reliability, and professionalism
Additional Expectations:
- We are seeking candidates interested in long-term employment and professional growth
- This is not a freelance, temporary, or seasonal position
- Candidates must be comfortable working in a structured, performance-based remote environment
- Reliability, communication, responsiveness, and professionalism are heavily prioritized in our hiring process
Expected Qualifications:
-Excellent verbal and written English communication skills required.
-Excellent verbal and written Mandarin communication skills required.
-Must be able to write professional emails with proper grammar, spelling, and clarity in both languages.
-Candidates will be evaluated on communication skills during the interview and hiring process.
Performance & Accountability:
This is a structured and performance-driven remote position with active productivity and responsiveness expectations.
Employee activity, attendance, responsiveness, and work performance are monitored throughout scheduled shifts.
Candidates must be comfortable working in an accountable remote environment with performance tracking and quality reviews.
Employees are expected to remain engaged in work-related responsibilities during scheduled working hours.
Failure to meet attendance, productivity expectations, responsiveness, or professionalism standards may result in disciplinary action or termination.
Why Join Us?
At Special Touch Home Care, you will join a professional and supportive team dedicated to providing high-quality service and care. We value reliability, professionalism, teamwork, and growth, and we provide opportunities for long-term advancement within the company.
Job Type:
Full-time Permanent Position
Work Location:
Remote
Job Types: Full-time, Permanent
Pay: $215.00 per hour
Language:
- Fluent Mandarin (Required)
- Fluent English (Required)
Work Location: Remote
