Operations Manager
Client Operations | Process Improvement | Team Accountability | Operational Excellence
Location: Remote (Mexico)
Job Type: Full-Time
Pay: $15,000 pesos per month
ATTENTION: THIS IS NOT AN ENTRY-LEVEL POSITION
Tele-Help-Ing is seeking an experienced Operations Manager to join a growing U.S.-based accounting and advisory firm serving ABA therapy practices.
This position is ideal for a highly organized and proactive professional who enjoys improving processes, creating accountability, coordinating teams, and helping business owners maintain visibility across day-to-day operations.
The successful candidate will oversee operational workflows, monitor client deliverables, coordinate internal processes, support client success initiatives, and help identify opportunities for greater efficiency and scalability across the organization.
Responsibilities
- Monitor day-to-day business operations and client deliverables
- Ensure deadlines and service commitments are consistently met
- Coordinate client meetings, scheduling, and follow-up activities
- Track operational projects and ensure timely completion
- Maintain visibility into team workloads and priorities
- Identify operational bottlenecks and recommend solutions
- Create and maintain operational reports and tracking systems
- Develop and document Standard Operating Procedures (SOPs)
- Improve accountability and follow-through across the organization
- Support client onboarding and ongoing client success initiatives
- Assist with process improvement and operational efficiency projects
- Coordinate communication between leadership, team members, and clients
- Support administrative and executive-level operational initiatives
- Identify opportunities for automation and workflow optimization
- Help leadership maintain oversight of business operations
QualificationsRequired
- Previous experience as an Operations Manager, Operations Coordinator, Executive Assistant, Project Coordinator, or similar role
- Excellent verbal and written English communication skills
- Strong organizational and project management abilities
- Experience managing multiple priorities and deadlines simultaneously
- Strong problem-solving and critical-thinking skills
- Ability to work independently with minimal supervision
- Experience creating, documenting, and improving business processes
- Proficiency with Google Workspace and business productivity tools
- Strong attention to detail and follow-through
- Reliable high-speed internet connection and dedicated workspace
Preferred
- Experience working with U.S.-based companies
- Experience supporting founders, executives, or business owners
- Experience in accounting, bookkeeping, healthcare, consulting, or professional services businesses
- Familiarity with QuickBooks Online
- Experience with project management and workflow management platforms
- Familiarity with AI tools such as ChatGPT and Claude
- Experience identifying and implementing process improvements
What We Value
Ownership
You take responsibility for outcomes, solve problems proactively, and do not wait for instructions when solutions can be identified independently.
Accountability
You follow through on commitments, maintain high standards, and ensure important tasks do not fall through the cracks.
Initiative
You actively look for ways to improve processes, increase efficiency, and support the success of the organization.
Communication
You communicate clearly, professionally, and proactively with clients, leadership, and team members.
Excellence
You pay attention to detail, maintain quality standards, and continuously seek opportunities for improvement.
Why Join Tele-Help-Ing?
- 100% Remote Position
- Work with a growing U.S.-based accounting and advisory firm
- Opportunity to play a key role in business operations and growth
- Professional development and advancement opportunities
- Collaborative and supportive team environment
- Exposure to business operations, client management, and process improvement initiatives
- Long-term career growth opportunities
If you are a proactive operations professional who enjoys creating structure, solving problems, and helping businesses run more efficiently, we encourage you to apply.
Apply today to join the Tele-Help-Ing team.
Job Type: Full-time
Pay: $15,000.00 per month
Work Location: Remote
