Important Note:
Please submit an English resume.
About Hardy Carts
Hardy Carts is a fast-growing golf cart and electric vehicle company operating across Mexico. We are a customer-centred business focused on growth. We serve hotels, resorts, residential developments, and private clients with our core values being:
- 4 hours or less response time for clients
- Leading customer service
- Quality products
- Exceptional after-sales support
We are looking for (2) high-ownership rentals & sales coordinators to help with rentals, sales & service administration.
This role It is for someone who thrives in a fast-paced environment, asks questions early, follows through relentlessly, and takes pride in running a customer-centred operation.
Responsibilities:
- Build and maintain strong relationships with key clients, stakeholders, and your team by understanding their needs and providing tailored solutions.
- Handle our rentals program & fleet including taking reservations, communicating with clients efficently, scheduling deliveries and pick ups, ensuring timely deliveries, billing & invoicing of rentals
- Building community relationships with our rental partners (concierges, property managers, and communities)
- Coordinate regular inspections and repairs of rental equipment to ensure safety and quality standards are met.
- Oversee the assembly process of golf carts, including coordinating parts & carts delivery, supporting the quality control process, and sending the customers final sales packages.
- Respond to customer inquiries in a timely manner and provide quotations, support to resolve issues or concerns.
- Process rental and sales agreements, purchase orders, invoices, and other documentation as required.
- Handle walk-in sales and leads - with quick response times and a focus on building a relationship with our clients to meet their golf cart needs
- Collaborate to identify sales opportunities and promote our offering to new and existing clients.
- Utilize our CRM for client management of sales
- Meet KPI's for both rentals & sales
- Support in purchasing for sales completions as needed
Important Skills:
- Customer first approach to every activity undertaken in your role.
- Attention to detail is a CRUCIAL skill with this role - fleet management and coordination require a high level of accuracy.
- Strong problem solving skills
- Must have strong customer service, communication, and organizational skills.
- Must be flexible to changing priorities (i.e. if you have a full schedule, but our largest customer needs urgent service now, prioritize appropriately).
- Work independently to achieve company goals and objectives with input from appropriate stakeholders to be sure your portfolio is exceeding expectations.
- Strong communication skills, multitask and prioritize tasks in a fast-paced environment.
- Proficiency with an Enterprise Resource Program (ERP) -Odoo, renal software (Rentall) and Microsoft Office suite software.
- Must speak English and Spanish.
Who This Role Is (and Isn’t) For
This role is for someone who:
- Takes ownership and follows through
- Communicates clearly and early
- Likes problem solving and being solution-oriented
- Can work collaboratively in a fast-paced environment
- Is committed to a role long term (does not switch jobs on an annual basis)
- Wants to grow personally and professionally in their career and take on big things
- Understands the seasonality of the role - there will be some overtime required during high season to meet our customers standards.
This role is not for someone who:
- Avoids difficult conversations
- Misses emails or tasks regularly
- Needs constant direction/ is not confident in decision making
- Doesn’t know when to ask for help
- Struggles in fast-moving environments
What We Offer
- High salary opportunity with commissions to build out the base
- Support in skill building and personal growth - we develop people to be high performers
- Opportunity to grow with a rapidly expanding company in Mexico
- A high-performance, supportive, team culture
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a relevant field.
- 2+ years of experience in a sales / rental support or coordination role.
Hours:
- Monday to Saturday 8:00-4:00 pm.
- Flexibility to work overtime when required to support the business.
- On call for emergency request after-hours when requested (WhatsApp, Phone, Email, etc.).
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for career growth and development within the company.
- Standard benefits as required by law.
- Dynamic and collaborative work environment with a diverse team.
- Supportive and collaborative work environment with a focus on teamwork and excellence.
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $35,000.00 al mes
Beneficios:
- Vacaciones adicionales o permisos con goce de sueldo
Pregunta(s) de postulación:
- Please confirm you've submitted your resume in English. This is mandatory for consideration for the position.
- Are you located in Los Cabos?
Experiencia:
- transferable: 2 años (Deseable)
Idioma:
Lugar de trabajo: Empleo presencial
