About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com
Job Description
Responsible for the accurate execution of core Human Resources administrative processes, ensuring data integrity and compliance with internal policies and applicable labor regulations.
This role focuses on operational support within HR processes, acting under defined guidelines and ensuring timely and accurate execution of employee lifecycle activities in high-volume environments.
Job Responsibilities
1. Execute employee lifecycle transactions (hires, changes, terminations, and updates) following established processes and controls.
2. Maintain accurate employee records across HR systems, ensuring data consistency and completeness
3. Support administrative processes related to social security and statutory compliance (IMSS, Infonavit, Fonacot), ensuring timely updates.
4. Perform updates in IDSE and other required platforms under supervision and defined procedures.
5. Receive and document employee-related inquiries or concerns and escalate cases to the appropriate HR level.
6. Provide basic guidance to employees based on established policies and procedures.
7. Ensure proper documentation and tracking of employee cases.
8. Execute administrative activities related to employee movements (salary updates, benefits changes, internal transfers).
9. Support data validation and documentation required for compensation and benefits processes.
10. Provide documentation and administrative support for labor compliance requirements.
11. Assist in the preparation of information for labor inspections (STPS) and internal reviews.
12. Ensure all records are properly stored and traceable for compliance purposes.
13. Maintain organized, audit-ready documentation of employee records and transactions.
14. Provide required information during internal and external audits.
15. Follow established processes to ensure compliance with internal controls and regulatory requirements.
16. Generate standard HR reports (headcount, employee movements, etc.) under defined formats.
17. Maintain data accuracy and flag inconsistencies to senior HR team members.
18. Provide administrative support to HR, Payroll, and Recruiting teams.
19. Maintain effective communication with internal stakeholders to ensure timely execution of processes.
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1–2 years of experience in Human Resources or administrative roles.
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General knowledge of HR processes and employment regulations
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Experience in employee administration or HR operations is preferred.
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Basic knowledge of HR systems (TRESS or similar is a plus)
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Familiarity with IMSS, Infonavit, Fonacot, and IDSE processes is desirable.
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Intermediate Excel skills
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Windows, Office: Word, Excel, Power - Intermediate
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1-2 years of experience in Human Resources or administrative role
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Competitive weekly salary
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Legal benefits
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Christmas bonus
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Savings fund
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Profit sharing (PTU)
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Vacation days
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Vacation premium
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Extra paid days off
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Private medical insurance and preventative care
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Friendly work environment
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Financing and discounts at local restaurants and coffee shops
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Growth opportunities
