We are looking for a Customer Support Specialist with fluent Spanish and English to join the team of one of our international clients.
Our client is a leading international outsourcing company specialized in Customer Care & Support services, working with major partners worldwide.
What we offer
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100% remote position
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$650 USD/month fixed salary
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Up to 20% monthly KPI bonus after the first month of probation
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Work from anywhere in LATAM
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Young and dynamic international team
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Professional growth opportunities
Schedule
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2 days on / 2 days off
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1:00 PM – 1:00 AM Mexico City time, depending on your country/time zone
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The schedule follows Moscow Time (MSK)
Requirements
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Fluent Spanish and English (B2–C1)
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Previous experience in Customer Support, Customer Service, Technical Support, Call Center, or similar roles
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Experience handling customer inquiries and complaints
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Ability to handle customer objections professionally
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Strong written and verbal communication skills
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Ability to work under pressure and remain calm in challenging situations
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Ability to follow procedures and internal guidelines
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Good problem-solving and escalation skills
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Availability to work the established 2/2 schedule
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Reliable computer equipment and internet connection
Main responsibilities
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Provide customer support through the company's communication channels
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Assist website users with different types of inquiries and issues
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Create and escalate tickets to the appropriate departments
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Handle customer complaints and objections
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Follow established procedures and internal guidelines
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Develop and maintain strong product knowledge
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Provide a high-quality customer experience
Technical requirements
Your equipment must meet the following minimum requirements:
Computer:
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RAM: 8 GB or more
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Storage: 128 GB SSD or more
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Intel Core i7 (7th generation or newer)
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Intel Core i3/i5 (8th generation or newer)
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AMD Ryzen 5/7 (2016 or newer)
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AMD Ryzen 3 (2017 or newer)
Internet:
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Minimum 70–80 Mbps download and upload
Important
The interview will be conducted entirely in English, so candidates must be comfortable communicating professionally in English.
If you have experience in customer support and are fluent in both Spanish and English, we would love to hear from you!
Apply now and join an international remote team.
