CUSTOMER SERVICE INTAKE REPRESENTATIVE
JOB DESCRIPTION:
Premier Disability Services is looking for Intake Representatives to join our growing team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients.
This position provides high-quality telephonic support to potential new law firm/attorney customers through a legal intake process. You will follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis
- Answering inbound/outbound calls from prospective clients looking for help with applying for Social Security Disability Benefits
- Properly complete the intake form using our proprietary Customer Relationship System (CRM)
- Explain Social Security Disability eligibility, benefits and our requirements, expectations and standards.
- Positively promote and sell the benefits of using our services to all prospects.
- Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures.
- Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs.
QUALIFICATIONS:
- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.
- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY.
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS; ABILITY TO COMMUNICATE PROFESSIONALLY, EFFECTIVELY AND WITH EMPATHY IN POTENTIALLY DIFFICULT CIRCUMSTANCES.
- MULTITASKING SKILLS AND THE DETAIL-ORIENTED FOCUS REQUIRED FOR A FAST-PACED ENVIRONMENT.
- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.
- BILINGUAL - ENGLISH/SPANISH A PLUS.
SHIFT:
TRAINING 8:00AM TO 4:00PM GDL TIME (1-2 WEEKS)
SCHEDULE IS ASSIGNED AFTER TRAINING, COULD BE: 7AM-4PM / 9AM-6PM / OTHER COMBINATIONS (CHANGE WITH DAYLIGHT SAVINGS)
SALARY AND BENEFITS:
- MONTHLY BASE SALARY $16000
- MONTHLY METRICS BONUS UP TO $5,100
- $1500 FOOD STAMPS
- 4% SAVINGS STAMPS
- 15 DAYS CHRISTMAS BONUS (INCREASES 1 DAY PER YEAR, UP TO 21 DAYS)
- ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE
Tipo de puesto: Tiempo completo
Sueldo: $16,000.00 al mes
Beneficios:
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Programa de referidos
- Servicio de comedor
- Vales de despensa
Idioma:
Lugar de trabajo: Empleo presencial
