We are seeking an experienced Lead Project Administrator to drive operational excellence and ensure seamless execution of a globally managed program.
Responsibilities
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Coordinate the program’s operational lifecycle ensuring automated workflows and partner engagement phases function effectively
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Verify incoming program data for accuracy and ensure smooth transitions for partners across engagement milestones
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Collaborate with the Program Lead and Strategic Ops teams to identify and resolve platform issues or workflow bottlenecks
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Address partner inquiries related to partnership status, resource access or platform functionality and escalate critical matters as necessary
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Manage inventory, production logistics and global distribution for branded swag and event-specific items
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Track and provision event-focused credits and skills access while addressing capacity concerns
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Conduct quality checks and verification processes for partners advancing to elite program tiers
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Compile and track data against key performance indicators to support ecosystem reporting and dashboards
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Perform spot-checks on automated processes to uphold the integrity and reputation of the global partner directory
Requirements
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5+ years of work experience in program and project administration roles
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Knowledge of communication, program management and project tracking tools
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Background in community management, data administration and Google Workspace
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Expertise in global logistics and operational workflows for scaled programs
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Proven capability to monitor metrics and refine processes using results-driven analysis
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English proficiency at B2 level or higher
Nice to have
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Understanding of community management principles and strategies
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Competency in data administration and ecosystem tracking
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Familiarity with Google Workspace tools for collaboration and organizational efficiency
