Responsible for the investigation, evaluation, disposition, and settlement of complex claims and moderate exposures. This includes the investigation, determination, and evaluation of coverage, liability and damages, and the setting of proper reserves.
1. Handling claims which may have multiple features identified upon report or likely to arise during the investigation of the claim including collision, comprehensive, physical damage and unrepresented injury claims
2. Identify and triage possible bodily injury exposures
3. Responsible for claims that result from catastrophes including:
Hail losses
Hurricane/Wind losses
Flood losses
4. Responsible for claims that may involve significant/multiple coverage issues including:
Unlisted driver operating vehicle at time of loss
Unlisted vehicle being operated at time of loss
Non-permissive user of vehicle at time of loss
Other loss to VIN/Policy
Business Use
Non-Cooperation
Loss within 10 days of coverage, change, inception or expiration
Policy cancellation
5. Responsible for claims involving all types of auto accidents from single vehicle to complex multi vehicle losses
6. Responsible for rental management and tow storage mitigation
7. Deliver Customer Service according to company expectations
8. Responsible for processing claims involving:
Complex liability investigations
9. Identifying red flags and referring possible fraud to the SIU team
Scholarship: College (Desirable)
Specialized knowledge: Claims
English level: Advanced
Computer knowledge: MS Office applications (Word, Excel, Power Point) Intermediate to advanced
Experience: 1 to 2 years of claims experience in auto liability and physical damage preferred, customer service, negotiation, analytical thinking
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Paid days off
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Competitive weekly salary
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Great location (Zona Río, Tijuana)
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Benefits by law and more
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Private Health Insurance and Preventative Care
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Friendly work environment
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Savings Fund and voluntary Savings Account
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Financing and discounts at various establishments around the city
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Career growth opportunities
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Constant motivational events and more!
