Location: Guadalajara
Schedule: Monday to Friday 14:00 - 23:00
English Level: B2 Intermediate
Salary: $15,000 MXN / month gross
Join our Track and Trace Team and help keep our logistics network moving. You’ll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.
Whether it’s solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.
Respond to customer inquiries via phone, email, or chat
Coordinate pickups, deliveries, and schedules
Track & trace shipments, providing real-time updates
Resolve issues with carriers and operations teams
Maintain service documentation and compliance reports
Excellent verbal and written communication in English (B2 level)
Strong problem-solving and conflict-resolution abilities
Ability to multitask and manage priorities effectively
Customer-focused mindset and positive attitude
Calm and professional under pressure
Effective after 3 months of employment
- Savings fund: 4% net
- Grocery vouchers: $1,000 MXN
- Attendance bonus: $500 MXN
- Major and minor medical insurance
- Life insurance
- Dental insurance
- Vision insurance
- Funeral expense coverage
