About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
We are looking for a Collections Analytics & Strategy Manager to define the strategic direction of the Global Collections team and close the loop between decision and outcome. This role requires a strong quantitative foundation — the ideal candidate has hands-on experience with statistical modeling, hypothesis testing, and experimental design, and applies these skills to drive business decisions rather than just produce reports. The role is responsible for setting the collections strategy, designing and running A/B tests, measuring the impact of initiatives, and deciding — based on data — what scales and what stops. It also owns agency ROI monitoring with full segregation from operations, and leads benchmarking across markets. This is the analytical brain of the collections team: a function that did not previously exist and is being created to professionalize how the area grows, optimizes, and deploys resources. Our primary tools include Hex, SQL, and Python.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
