We are seeking a Lead DevOps Engineer with solid expertise in incident and request management, supported by hands-on experience with tools like Dynatrace, Grafana, and Splunk.
The role encompasses monitoring configuration, tool administration, and break-fix work on medium-complexity tickets.
Responsibilities
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Drive technical initiatives by offering direction and oversight to fellow team members
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Plan, design, develop, test, deploy, and maintain software solutions in line with project needs
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Work jointly with other technical and non-technical teams to support successful project delivery
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Help shape and deliver solution requirements, estimates, and project timelines
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Maintain the quality of technical outputs while observing development standards and best practices
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Manage incidents and requests through ServiceNow or JIRA as the tracking solution
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Remain reachable for monitoring and escalation during off-hours and weekends, including pager duty coverage for after-hours emergencies
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Sort tickets, update their details, and evaluate urgency levels appropriately
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Be willing to take part in on-call rotations both in India and during CST hours on a rotational schedule
Requirements
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At least 5 years of relevant professional background
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A minimum of one year guiding and managing development teams
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Practical experience with Microsoft Azure and Azure Log Analytics for cloud infrastructure and monitoring
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Background in Dynatrace administration and Dynatrace Workflows for observability and automation
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Working knowledge of event management, extensions, and integrations within Dynatrace
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Proficiency in infrastructure as code deployments with Terraform
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Competence in Kubernetes automation for container orchestration and management
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Familiarity with supporting tools such as GitHub Actions for CI/CD, ServiceNow for IT service management, and Confluence for documentation and collaboration
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Capability to work effectively on your own as well as within a team
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Strong analytical and problem-solving outlook, with demonstrated experience troubleshooting under pressure
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Strategic mindset combined with complex problem-solving and analytical skills
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Solid organizational and interpersonal abilities, including experience instilling a culture of operational maturity
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Aptitude for quickly adapting to new technologies
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Excellent spoken and written English communication abilities (C2 level)
We offer
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International projects with top brands
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Work with global teams of highly skilled, diverse peers
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Healthcare benefits
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Employee financial programs
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Paid time off and sick leave
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Upskilling, reskilling and certification courses
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Unlimited access to the LinkedIn Learning library and 22,000+ courses
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Global career opportunities
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Volunteer and community involvement opportunities
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EPAM Employee Groups
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Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
