Intugo, in partnership with a foreign company specializing in laboratory testing, certification, and controlled-environment safety services, is looking for a Billing Specialist to join its Finance and Operations team.
The company supports organizations in the life sciences, healthcare, and research industries by helping ensure that laboratory and safety equipment remains accurate, compliant, and fully operational.
This position is ideal for someone with billing or invoicing experience who is highly organized, detail-oriented, comfortable working with deadlines, and able to communicate effectively in English.
Main Responsibilities
- Review completed service orders and verify that all billing information is accurate and complete.
- Generate and submit invoices according to customer requirements.
- Ensure assigned orders are invoiced within established service-level agreements.
- Review pricing, service details, purchase orders, and supporting documentation before invoice submission.
- Process payments when a valid payment method is available in the system.
- Investigate and resolve billing disputes received through email, phone, or ticketing platforms.
- Communicate directly with customers and internal departments to clarify billing requirements.
- Coordinate with Accounts Receivable, Order Management, Scheduling, Sales, and Operations.
- Follow up daily on pending information, approvals, and unresolved billing items.
- Maintain accurate and updated customer account records.
- Escalate issues when needed to prevent unbilled revenue at month-end.
- Meet productivity, quality, and response-time expectations in a high-volume environment.
Required Qualifications
- Advanced English proficiency, both written and spoken.
- At least 1 year of experience in billing, invoicing, collections, or a related Order-to-Cash role.
- Experience using an ERP or invoicing system.
- Proficiency with Microsoft Office.
- Strong attention to detail and ability to identify billing errors before invoices are submitted.
- Strong organizational and time-management skills.
- Ability to prioritize a high volume of daily tasks.
- Problem-solving skills and experience resolving billing discrepancies.
- Ability to work independently with minimal supervision.
- Comfortable working with KPIs, productivity metrics, performance reviews, and direct feedback.
- Availability to work on-site in Guadalajara.
Preferred Qualifications
- Associate’s or bachelor’s degree in Accounting, Finance, Business, or a related field.
- Experience with Microsoft Dynamics 365 F&O, SAP, Salesforce, QuickBooks, or Sage.
- Familiarity with procurement portals such as Coupa, Ariba, Taulia, Transcepta, or Corrigo.
- Experience managing billing disputes through Zoho Desk or a similar ticketing platform.
- Experience working in a fast-paced, SLA-driven billing environment.
Job Type: Full-time
Pay: From $25,000.00 per month
Work Location: In person
