Position Summary
We are seeking a reliable, organized, and customer-focused Tow Truck Dispatcher to coordinate towing and roadside assistance services for multiple towing companies. The ideal candidate is an excellent communicator who can manage multiple tasks simultaneously, prioritize emergency situations, and ensure efficient dispatching of drivers while providing exceptional customer service. This role requires exceptional English communication skills, sound decision-making, and the ability to thrive in a fast-paced environment.
Work Location
This position may be performed remotely or in-office in Medellín, Colombia, depending on business needs and the candidate's qualifications. Remote employees must have a reliable high-speed internet connection, a quiet professional workspace, and the ability to work scheduled shifts without interruption. Remote employees are required to train in person in Medellín for 7 days
Schedule 4pm - 12am MDT
Key Responsibilities
- Answer incoming customer calls professionally and gather accurate service information.
- Dispatch towing and roadside assistance requests to the most appropriate driver or towing company.
- Schedule and assign jobs based on driver availability, location, equipment, and priority.
- Provide customers with estimated arrival times and regular service updates.
- Monitor active jobs from dispatch through completion.
- Maintain constant communication with drivers to ensure timely service.
- Update customers regarding delays, changes, and job status.
- Accurately enter customer and job information into dispatch software.
- Coordinate with multiple towing companies to maximize efficiency and response times.
- Handle emergency and high-priority situations with professionalism and urgency.
- Resolve customer concerns and escalate issues when necessary.
- Maintain detailed records of calls, dispatches, and completed services.
- Deliver outstanding customer service on every interaction.
Required Qualifications
- Previous dispatch, customer service, call center, logistics, or transportation experience is REQUIRED.
- Fluent spoken and written English is required.
- Excellent English pronunciation, grammar, and professional telephone communication skills.
- Ability to communicate clearly and confidently with English-speaking customers over the phone.
- Strong listening skills with the ability to gather accurate information quickly.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and make sound decisions under pressure.
- Proficiency with computers, dispatch software, GPS mapping, and Microsoft Office or similar applications.
- Ability to work evenings, weekends, holidays, and rotating shifts as needed.
- Strong attention to detail and problem-solving skills.
- Reliable internet service and a dedicated, quiet workspace if working remotely.
Preferred Qualifications
- Experience in towing, roadside assistance, transportation, logistics, or emergency dispatch.
- Knowledge of local roadways and geographic areas.
- Previous experience supporting English-speaking customers.
- Experience working remotely in a dispatch or customer service role.
- Strong customer service, conflict-resolution, and time-management skills.
- Team-oriented with a dependable work ethic.
Physical Requirements
- Ability to sit for extended periods.
- Ability to use a computer and telephone throughout the workday.
- Ability to handle high call volumes in a fast-paced environment.
Work Environment
This position operates in a fast-paced dispatch environment where quick thinking, teamwork, and excellent customer service are essential. Dispatchers work closely with drivers, towing companies, and customers to ensure safe, efficient, and timely service. Whether working remotely or from our office in Medellín, employees are expected to maintain a professional work environment and consistently deliver exceptional service.
Compensation & Benefits
Compensation is based on experience and qualifications.
Benefits may include:
- Paid training
- Paid time off
- Performance bonuses
- Overtime opportunities
- Career growth and advancement opportunities
- Flexible work environment (remote or in-office, based on business needs)
Hiring Process
Qualified candidates will participate in:
- An English communication assessment.
- A dispatcher/customer service interview.
- A computer skills assessment.
- A background and reference check, if applicable.
Successful candidates must demonstrate excellent English communication skills, professionalism, strong multitasking abilities, and the capacity to provide exceptional customer service in a high-volume dispatch environment.
Job Types: Full-time, Permanent
Application Question(s):
Experience:
- dispatch: 1 year (Required)
Language:
Work Location: In person
