About GMNS Products (formerly, Network & Acquirer Solutions)
GMNS Products (formerly, NAS) is leading the effort to modernize our acquiring ecosystem and strengthen regulatory and controls across GMNS. GMNS Products is leading the modernization of American Express’s acquiring ecosystem while strengthening regulatory, control, and compliance execution across GMNS. As part of this transformation, we are standing up a centralized PMO to manage a high volume of control and compliance mandates and convert fragmented demand into a disciplined, transparent operating model.
Required Experience & Skills
• Strong experience in program, project, or operations management within a complex, matrixed organization.
• Demonstrated ability to manage high-volume workstreams with precision and discipline.
• Comfortable working with control, compliance, regulatory, or risk-driven initiatives.
• High attention to detail with strong organizational and follow-through skills.
• Solid technical fluency — able to understand requirements, dependencies, and delivery constraints.
• PowerPoint and Excel skills; able to produce clean, accurate reporting materials.
• Effective communicator who can work confidently with cross-functional partners.
Preferred Qualifications
• Experience in payments, merchant acquiring, or financial services.
• Familiarity with PMO, portfolio, or workflow tools (e.g., JIRA, ServiceNow, Smartsheet, or similar).
• Prior experience supporting senior leaders or PMOs in a governance or operations role.
Behavioral Traits & Culture Fit
• Execution-oriented and reliable; delivers consistently and accurately.
• Comfortable operating in ambiguity while following defined frameworks.
• Collaborative, responsive, and service-minded toward stakeholders.
• Proactive problem solver with a continuous-improvement mindset.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
