Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
#LI-Hybrid Team Overview:
We are looking for a Continuous Improvement Specialist to join our Anti-Fraud and AML Operations team. This role supports ongoing continuous improvement initiatives by strengthening operational processes, standardizing best practices, and consolidating knowledge across teams.
This position is designed for experienced professionals who want to expand their impact beyond day-to-day operations and contribute to process optimization, training, and operational excellence, with exposure to cross-functional collaboration.
Role Responsibilities:
- Map and review end-to-end Fraud and AML operational workflows to identify inefficiencies, risks, and improvement opportunities.
- Support the tracking and analysis of key operational metrics such as handling times, service levels, and quality findings.
- Document lessons learned, case reviews, and best practices into structured playbooks and knowledge materials.
- Contribute to the development of training content, onboarding materials, and internal learning sessions.
- Prepare data, insights, and supporting materials for collaboration with stakeholders.
- Actively participate in continuous improvement projects, pilots, and initiatives aimed at enhancing efficiency and operational consistency.
Role Qualifications:
- A completed professional degree, preferably in business, economics, finance, or related administrative disciplines.
- At least two years of experience in operations, fraud prevention, fraud investigations, or related operational risk areas.
- Strong operational knowledge in Fraud Detection, Fraud Investigations, or AML monitoring environments.
- Hands-on exposure to standard operating procedures, quality assurance processes, and knowledge documentation.
- An analytical mindset with the ability to evaluate trends, identify process gaps, and recommend practical solutions.
- Excellent attention to detail and a structured approach to problem-solving.
- Strong written and verbal communication skills, particularly for documentation, knowledge sharing, and training support.
- A proactive learning attitude, curiosity, and openness to feedback.
- The ability to collaborate effectively with analysts, supervisors, and cross-functional stakeholders.
- English proficiency as a nice to have, though not a mandatory requirement for the role.
EEO Statement:
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We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.
At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
