Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.
Key Responsibilities
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Respond to customer inquiries.
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Resolve issues professionally.
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Document interactions accurately.
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Escalate complex issues.
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Meet response-time goals.
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Maintain customer satisfaction.
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Collaborate with internal teams.
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Follow company procedures.
Requirements
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2+ year of customer service experience.
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Excellent English communication.
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CRM/ticketing system experience.
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Problem-solving skills.
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Ability to multitask.
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Professional attitude.
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Reliable internet.
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Customer-focused mindset.
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English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.
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Availability to work during Eastern Time (ET) business hours
Preferred Qualifications
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Experience with Zendesk, Freshdesk, Intercom, or Salesforce.
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BPO or SaaS experience.
Benefits
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Opportunity to work on diverse and exciting projects.
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Supportive and collaborative work environment.
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Weekly payments.
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Weekends off.
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Growth Opportunities
