Pay: MX$120.00 per hour
Job description:
Job Title: Remote Office Assistant (Bilingual – English/Spanish)
Location: Remote (Mexico)
Company: Special Touch Home Care – New York, NY
Pay Rate: MX$120 per hour
Job Overview: Special Touch Home Care is seeking a highly organized, dependable, and professional Remote Office Assistant to support our New York-based home care agency.
This position requires strong English communication skills, attention to detail, multitasking abilities, and the ability to remain productive in a fast-paced remote work environment. We are seeking candidates who are proactive, reliable, quick learners, and interested in long-term employment.
This is not a passive or low-responsibility work-from-home role. Candidates must be comfortable handling multiple tasks efficiently while maintaining professionalism and responsiveness throughout the workday.
We are seeking dependable candidates interested in long-term employment. This is not a freelance, temporary, or short-term position.
Key Responsibilities:
Answer and manage incoming calls from patients, caregivers, clients, and staff professionally and efficiently
Perform administrative tasks including reporting, documentation, scheduling support, email follow-ups, and data organization
Coordinate daily office operations with the New York-based management team
Maintain clear, professional communication in both English and Spanish
Handle urgent or time-sensitive matters with professionalism and accuracy
Follow company procedures carefully and maintain attention to detail in all tasks
Remain responsive, organized, and productive throughout scheduled shifts
Qualifications:
Advanced English and Spanish proficiency REQUIRED (spoken and written)
Strong verbal communication and professional phone etiquette
Excellent multitasking, comprehension, and organizational skills
Strong computer literacy and ability to learn office systems quickly
Ability to work independently with minimal supervision
Reliable high-speed internet connection and quiet work environment
Strong attention to detail and ability to retain and apply training information effectively
Dependable attendance and consistent responsiveness are required
Previous customer service, healthcare coordination, call center, or remote administrative experience required
Schedule & Compensation:
Full-time permanent position
35–46 hours per week
Schedule:
9:00 AM – 5:00 PM (EST)
Weekly pay
Opportunities for raises and advancement based on performance, reliability, and professionalism
Additional Expectations:
We are seeking candidates interested in long-term employment and professional growth
This is not a freelance, temporary, or seasonal position
Candidates must be comfortable working in a structured, performance-based remote environment
Reliability, communication, responsiveness, and professionalism are heavily prioritized in our hiring process
Expected Qualifications:
Excellent verbal and written English communication skills required.
Must be able to write professional emails with proper grammar and spelling.
Candidates will be evaluated on communication skills during the interview and hiring process.
Performance & Accountability:
This is a structured and performance-driven remote position with active productivity and responsiveness expectations.
Employee activity, attendance, responsiveness, and work performance are monitored throughout scheduled shifts.
Candidates must be comfortable working in an accountable remote environment with performance tracking and quality reviews.
Employees are expected to remain engaged in work-related responsibilities during scheduled working hours.
Failure to meet attendance, productivity expectations, responsiveness, or professionalism standards may result in disciplinary action or immediate termination.
Why Join Us? At Special Touch Home Care, you will join a professional and supportive team dedicated to providing high-quality service and care. We value reliability, professionalism, teamwork, and growth, and we provide opportunities for long-term advancement within the company.
Work Location: Remote
Job Types: Full-time, Permanent
Experience:
Customer Service: 5 years (Required)
Job Types: Full-time, Part-time
Pay: $120.00 per hour
Expected hours: 35.0 – 40.0 per week
Application Question(s):
- Have you worked for any company for more than 2 years?
Experience:
- Customer Service: 5 years (Required)
Language:
- Spanish (Required)
- English (Required)
Work Location: Remote
