We are looking for a seasoned Senior Business Analyst who brings substantial expertise in digital transformation projects, particularly within eCommerce and Content Management Systems (CMS). In this role, you will work alongside cross-functional teams to deliver impactful projects that fuel business growth and digital innovation. The right candidate will demonstrate a solid history of collecting and analyzing business requirements, shaping solutions, and driving successful project outcomes within fast-moving, evolving settings.
Responsibilities
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Head the analysis and documentation of business requirements for digital transformation efforts, with particular attention to eCommerce platforms or CMS solutions
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Engage with key stakeholders, including internal teams, clients, and vendors, to grasp business objectives and convert them into functional and technical specifications
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Perform thorough process mapping, gap analysis, and solution design to strengthen digital workflows, customer journeys, and business operations
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Maintain alignment between business objectives and technology solutions by partnering closely with Solution Architects, developers, UX designers, project managers, and product owners
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Review and document current systems, processes, and data flows, pinpointing areas suited for improvement or automation
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Lead the development of user stories, use cases, and acceptance criteria for projects operating within an Agile/Scrum framework
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Contribute to and help define the roadmap for digital transformation initiatives, ensuring scalability, performance, and user experience remain optimized
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Conduct risk assessments and clearly convey the potential effects of changes to relevant stakeholders
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Lead workshops, presentations, and meetings to collect feedback, align on project objectives, and share ongoing progress updates
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Support testing phases, confirming that business requirements are satisfied through thorough User Acceptance Testing (UAT) and Quality Assurance (QA)
Requirements
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Bachelor's degree in Business, IT, Computer Science, or a related discipline (Master's degree is an advantage)
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At least 3 years of experience working as a Business Analyst with a focus on digital transformation initiatives
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Substantial experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
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Working knowledge of CMS tools, including Contentful, Contentstack, WordPress, or equivalent platforms
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Demonstrated capability to lead requirements gathering for complex systems and produce clear, actionable specifications
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Strong grasp of Agile or Scrum methodologies, with practical experience in an Agile project setting
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Solid data analysis capabilities, with skill in translating data into insights that inform business decisions
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Competency in business process modeling, BPMN, and workflow diagramming
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Strong communication and stakeholder management abilities
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Experience using digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
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Strong problem-solving capabilities and the ability to succeed in fast-paced settings
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Good English proficiency (B2 level or higher), with a background in direct customer communication
We offer
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International projects with top brands
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Work with global teams of highly skilled, diverse peers
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Healthcare benefits
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Employee financial programs
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Paid time off and sick leave
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Upskilling, reskilling and certification courses
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Unlimited access to the LinkedIn Learning library and 22,000+ courses
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Global career opportunities
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Volunteer and community involvement opportunities
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EPAM Employee Groups
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Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
