Position to Source
We are looking for a highly organized, bilingual (English/Spanish) healthcare professional who can
manage both the front-end client experience and back-end administrative processes. This person
will serve as the primary point of contact for new families while also handling insurance,
authorizations, documentation, and intake coordination from start to finish.
Required Qualifications
- Fluent in English and Spanish (spoken and written)
- 2+ years of healthcare administrative experience
- Strong customer service and phone communication skills
- Excellent organizational and multitasking abilities
- Detail-oriented with strong follow-through
- Proficient with Microsoft Outlook, Excel, Word, and Teams
- Comfortable learning new software and technology
- Ability to work independently in a fast-paced environment
Strongly Preferred
- ABA therapy experience
- Medical billing experience
- Insurance verification
- Prior authorizations
- Medicaid and commercial insurance knowledge
- Intake coordination
- CentralReach or other EMR/EHR systems
- HIPAA knowledge
Primary Responsibilities
Front-End
- Answer inbound calls and respond to emails/texts
- Conduct intake calls with prospective families in English and Spanish
- Explain services and guide families through the onboarding process
- Schedule assessments and collect required documentation
- Provide outstanding customer service and timely follow-up
Back-End
- Verify insurance eligibility and benefits
- Obtain and track prior authorizations
- Follow up with physicians, referral sources, and insurance companies
- Review documentation for completeness and accuracy
- Upload and maintain records in company systems
- Coordinate with clinical, scheduling, and operations teams
- Monitor intake pipeline to ensure families move efficiently from referral to active services
Ideal Candidate
- Experience in an ABA provider, pediatric therapy clinic, behavioral health, or medical office
- Comfortable balancing customer-facing responsibilities with administrative work
- Exceptional communication skills
- Proactive, resourceful, and able to manage multiple cases simultaneously
- Professional, dependable, and able to work with minimal supervision
Job Type: Full-time
Pay: $20,000.00 - $25,937.00 per month
Experience:
- Healthcare Administrative: 2 years (Required)
- ABA Therapy : 2 years (Required)
- EMR/EHR Systems: 2 years (Required)
- • HIPAA Knowledge: 2 years (Required)
Work Location: Remote
