We are seeking a Financial Systems Business Analyst to support critical financial systems, billing operations, and operational process improvement for a remote contract role. This role combines finance and accounting domain knowledge, SQL-based data analysis, systems support, issue triage, reconciliation, documentation, and business process design.
The ideal candidate has strong experience working across billing operations, accounts receivable workflows, financial reporting, data validation, and third-party financial or operational systems. This person should be comfortable operating in ambiguous environments, using judgment to identify root causes, define solutions, and improve scalable operational processes.
Enterprise experience strongly preferred.
Key Responsibilities
- Manage billing support issues and financial system inquiries.
- Own triage of incidents, requests, and operational issues, ensuring items are routed to the appropriate teams.
- Perform root cause analysis to identify and resolve underlying financial system and process issues.
- Use SQL to extract, analyze, validate, reconcile, and report on business and financial data.
- Execute manual corrections and data fixes using internal or third-party operational tools when necessary.
- Support incident and event management, including troubleshooting and resolution of production issues.
- Support operational initiatives related to billing, contracts, financial systems, and enterprise customer workflows.
- Design, document, validate, and continuously improve operational processes.
- Create and maintain process documentation, SOPs, and workflow guidance.
- Translate business requirements into scalable operational solutions.
- Work effectively across finance, accounting, operations, systems, and technical stakeholders.
