We are seeking a Warranty Specialist to provide high-quality technical and customer-focused warranty support, ensuring customer satisfaction through effective analysis, resolution, and prevention of warranty claims. This role will lead complex field service activities, coordinate cross-functional solutions, and drive continuous improvement initiatives.
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Review and validate warranty claims to determine eligibility.
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Define required replacement parts and process warranty orders.
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Coordinate and ensure timely delivery and receipt of warranty parts at customer sites.
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Plan, organize, and coordinate field service activities.
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Define project scope, resources, tools, and timelines.
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Ensure compliance with safety procedures and site requirements.
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Oversee service execution with customers and service teams.
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Prepare service reports and obtain customer acceptance upon completion.
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Register and maintain warranty cases within the system.
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Ensure complete and accurate documentation of all claims.
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Generate reports, metrics, and performance indicators.
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Initiate and support corrective actions in collaboration with the Quality team.
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Follow up on root cause investigations and implemented solutions.
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Verify the effectiveness of corrective actions to prevent recurrence.
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Train and onboard new employees on warranty processes.
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Support the development of technical knowledge within the team.
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Plan and prioritize ongoing warranty and service cases.
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Present warranty cases and updates to cross-functional stakeholders.
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Monitor KPIs and department performance.
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Coordinate team activities and support continuous improvement projects.
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Strong customer service orientation.
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Excellent analytical and problem-solving skills.
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Experience managing warranty claims and field service activities.
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Ability to work cross-functionally with engineering, quality, operations, and customers.
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Strong communication, organization, and leadership skills.
