About Us:
- PROVE Partners, LLC, founded in 2003 and based in Las Vegas, Nevada, and Denver, Colorado, is a patient centric complex claims administration and healthcare finance company that provides innovative services and financial products to injury victims, medical providers, and law firms in the United States.
- PROVE is primarily engaged in a fast-growing form of specialty reimbursement commonly referred to as medical lien funding that enables victims of third-party liability accidents (e.g., motor vehicle collisions) to access healthcare in their greatest time of need.
- PROVE is more than a medical lien funder—we offer patients a full suite of financial products, including co pay and deductible finance and pre-settlement loans, and providers with a comprehensive revenue cycle solutions, including outsourced complex claims administration, and attorneys with patient concierge services and technology solutions to manage caseloads, reduce overhead, and most importantly, maximize the outcome for their clients.
- PROVE maintains a fortressed balance sheet, supported by a group of institutional capital partners that manage more than $16 billion in assets under management.
- PROVE is backed by C9 Partners, LLC, a Los Angeles-based private equity firm focused on making investments in US-based businesses at the intersection of financial services, specialty finance, and healthcare services.
Mission:
- We help injury victims in their greatest time of need.
Core Values:
- PROVE Partners wants to make an IMPACT on the lives of the patients we help, the clients we work with, and the team we treasure.
I = Innovate Daily
M = More…with Less
P = Pursue Growth and Learning
A = Accountability
C = Communication
T = Teamwork
Job Summary:
- We are looking for a detail-oriented and proactive Servicing Specialist to join our dynamic team. As a Servicing Specialist, you will play a crucial role in managing client portfolios and facilitating accounts receivable. Your primary responsibilities will include obtaining case status updates from the law firms, assisting with collecting information for cases that are no longer represented or cases where payments have been made to 3rd parties.
- The Servicing Specialist will be responsible for working call lists on a daily basis. Exceptional customer service is paramount in this role. We are seeking individuals with prior call center experience who thrive in a fast-paced environment, possess excellent organizational skills, and are critical thinkers.
Job Duties:
o Obtain regular case status updates from representing law firms
o Encourage the adoption of PROVE’s Ease Case Status technology
(https://www.youtube.com/watch?v=uTtV1yXzNBU)
o Investigate cases that are no longer represented by law firms
o Investigate settlement payments that have been sent to the wrong recipient
- Balance Verifications and Statements:
o Provide accurate balance verifications and statements promptly upon request
Ideal Candidate Profile: Servicing Specialist
Professional Experience:
- Prior experience with a call center is preferred
Skills:
o Professionals with a strong command of written English
o Ability to write grammatically correct emails, free from typos
o Well-spoken, likable professionals who can communicate effortlessly over the phone or in person
o Prior experience in roles that rely heavily on routine phone interaction with clients
Technical:
- Strong proficiency in Microsoft Excel
- Proficiency in Windows, Microsoft Teams, Word, Zoom Video Conferencing
Education:
- High school diploma, college education preferred
Character Traits:
- Above and Beyond Customer Service
o Professionals who go to great lengths to ensure clients and coworkers are supported
o Professionals who keep a cool head and can put on a smile when dealing with difficult clients
o Professionals who possess the ability to ‘think outside the box’, identify outliers, and formulate
solutions for complex problems
o Organized professionals that pay close attention to the finer details and how that may impact the
service we provide our clients
o Professionals with good business judgment who can problem solve and overcome obstacles
without a user manual
o Determined professionals with a strong work ethic and ability to consistently work diligently
o Professionals that work well with others and don’t mind pitching in outside their role if needed
o Caring professionals that are deeply aligned with our mission of helping people in their greatest
time of need
o Likeable, enthusiastic professionals who take pride in their work
o Professionals that enjoy the opportunity to build relationships with their clients
o Adaptable professionals that are comfortable with change
Disclosures:
Prove Partners is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the
workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion,
sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Job Type: Full-time
Work Location: Remote
