EVID Building Solutions, established in 2016, is a leader in building maintenance and construction. Our expert team offers comprehensive services, including maintenance, construction, janitorial, and landscaping. Join us in our journey of growth and excellence!
If you are passionate about customer service, business development, and continuous improvement, we want to hear from you!
As a Bilingual Account Manager at EVID Building Solutions, some of the activities include:
- Make customer service calls and send text messages.
- Increase customer retention.
- Survey customers for performance, quality, communication, service, and needs.
- Share your findings with other teams and strategize for ongoing improvements.
- Promote the value of our products.
- Establish clear client retention goals.
- Enhance value through the customer experience.
- Review customer complaints and concerns to improve the customer experience.
Requirements:
- Advanced English proficiency.
- Must reside in Mexico.
- Six months experience in providing customer service either via phone or in person.
- Maintain a positive environment, working with co-workers and customers within a diverse culture.
- Excellent telephone manner and listening skills.
- The ability to relate to customers in a professional and courteous manner.
- The ability to work in a team environment.
- Negotiation skills and experience.
- Detail oriented.
- Laptop/PC with at least 8gb of RAM, Intel Core i3 or AMD Ryzen 3 (or equivalent), 256 gb available storage.
- 20 Mbps Internet speed
We offer a Monday to Friday schedule from 8:00 am to 4:30 pm (with a one-hour lunch break) in CST Mexico time, fully remote work from anywhere in Mexico, a bi-weekly salary of $400 USD (possible $450 increase after two months), long-term contract, two weeks of paid time off, and a Christmas bonus.
Learn more at evidnow.com
Job Type: Full-time
Pay: From $12,500.00 per month
Experience:
- Customer service: 1 year (Required)
- Negotiation : 1 year (Required)
Language:
Work Location: Remote
