Make a difference for families while working from home!
We are looking for a dependable, bilingual Billing & Collections Specialist to support our customer-service team. This is a remote independent-contractor role for someone based in Mexico who is confident speaking and writing in both English and Spanish.
You will help families with billing questions, follow up professionally on overdue or failed payments, make and receive customer calls, and keep every account interaction organized and accurate. This is a phone-forward role for someone who is kind, confident, detail-oriented, and comfortable solving problems in a busy environment.
What you’ll do:
- Make friendly, professional outbound calls, texts, and emails about balances, failed payments, and billing questions
- Handle inbound customer calls in English and Spanish with patience, clarity, and empathy
- Explain balances, due dates, approved payment options, and account policies accurately
- Follow up consistently until a payment is received, an approved plan is in place, or an issue is escalated
- Document every conversation clearly and keep account notes up to date
- Support billing collections, customer questions, refunds, and account follow-up after training
- Use scheduling, billing, messaging, CRM, and customer-account systems
- Help protect the customer relationship while handling difficult conversations professionally
What we’re looking for:
- Fluent spoken and written English and Spanish
- Strong phone skills and the confidence to make both inbound and outbound calls
- Customer service, collections, billing, accounts receivable, call-center, or account-support experience is preferred
- Comfortable asking for payment respectfully and following up with good judgment
- Reliable internet, a quiet professional workspace, computer, and headset suitable for calls
- Organized, dependable, coachable, and able to work independently
- Comfortable learning iClassPro and our billing, scheduling, and customer-service processes
Schedule:
This is an ongoing remote contractor role supporting U.S. business hours. Consistent availability during Eastern Time coverage is required, including weekend availability when scheduled. Hours can grow based on availability, quality, and business need.
Pay:
MX$85–MX$102 per hour (approximately $5–$6 USD/hour), based on relevant experience, bilingual communication, call quality, collections judgment, and reliability. This is an independent-contractor role.
Training & growth:
You will receive training on our systems, customer tone, billing collections, refunds, escalation process, and accurate account documentation. We are looking for someone who wants a long-term opportunity, takes pride in great service, and enjoys helping people find solutions.
If you are bilingual, reliable, and ready to bring warmth and confidence to customer calls, we’d love to hear from you!
Job Type: Contract
Pay: $85.00 - $102.00 per hour
Application Question(s):
- Describe your experience with billing, collections, overdue balances, or failed-payment follow-up.
- Please describe a time you collected payment or resolved an overdue customer balance while keeping the interaction professional.
- Our primary coverage is Monday–Friday 12:00 PM–8:00 PM Eastern Time, with weekend coverage 8:00 AM–4:00 PM Eastern Time. Please list the days and times you can work.
- Do you have reliable high-speed internet, a backup plan for outages, a quiet workspace, and a professional headset for customer calls?
- Please describe your spoken and written fluency in both English and Spanish, including the kinds of customer calls or written messages you have handled in each language.
- The contractor rate for this role is MX$85–MX$102 per hour (approximately $5–$6 USD/hour). Is this range acceptable to you?
- How many years of experience do you have handling inbound and outbound customer calls?
Work Location: Remote
