Join the Coolest Call Center!
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
Back Office Representative - Work From Home - Confie
Legal benefits
-
IMSS
-
AFORE
-
Infonavit
-
Vacations in accordance with the law
-
Vacation Premium (25%)
-
Christmas Bonus (Aguinaldo)
-
Profit Sharing (PTU)
-
Paid Leave (Maternity and Paternity)
Additional Benefits
-
Weekly Pay
-
Monthly Home Office Allowance: $200 MXN ($100 MXN for internet and $100 MXN for electricity)
-
Savings Fund (2.5%)
-
Paid Leave for marriage and loss of immediate family members
-
Minor Medical Insurance
-
Life Insurance (Coverage up to MXN 250,000)
-
Balance Days (Additional paid days off)
-
Creditas (Payroll‑deducted loans)
-
TripBeat by RCI – Travel membership (offers and promotions on trips and experiences)
Optional Benefits
-
Dental Insurance
-
Employees’ Mortuary Fund
-
Family Mortuary Fund
-
Savings Account
-
OPL by AON – Car and motorcycle insurance for employees and extended family members
Requirements:
-
English proficiency at B2 level or higher
-
Strong communication and active-listening skills
-
Basic computer skills
-
At least 1+ year of call center experience (Must)
-
Back Office experience (1+ year)
-
You must be available to work full-time.
Responsibilities:
-
Review and process insurance policy updates and changes within the Atlas management system.
-
Reconcile premiums, payments, and refunds to ensure accurate financial records.
-
Investigate and resolve discrepancies related to policies, transactions, and account balances.
-
Apply deposits and accurately record financial information in the appropriate systems.
-
Collaborate with branch offices, insurance carriers, and external vendors to follow up on and resolve outstanding issues.
Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!
