To receive, verify, store, and properly care for all merchandise; organize transfers as requested; perform inventory counts; communicate and liaise appropriately and effectively with the Boutique Manager, while maintaining CHANEL standards of product knowledge and care, personal presentation, and teamwork at all times.
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Arrive on time each day to carry out daily administrative duties, organize deliveries, and conduct stock counts when required.
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Adhere at all times to the dress code, grooming, and conduct guidelines as specified in the CHANEL Charter.
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Ensure stock areas are kept clean and organized at all times.
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Provide the highest level of service to colleagues at all times, including prompt response to stock and transfer requests.
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When assisting on the boutique floor as required, apply CHANEL customer service standards.
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Answer and direct telephone calls in a pleasant and professional manner.
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Accurately receive all deliveries, ensuring incoming and outgoing merchandise matches the appropriate documentation, while maintaining the computerized inventory system accurately and reporting any discrepancies.
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Unpack, price-check, and organize merchandise in the stockroom.
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Ensure all goods and products are security tagged and stored with proper care.
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Ensure all received merchandise is ready on the sales floor within the same day.
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Organize returns and stock transfers as requested, liaising with colleagues and recipients as necessary.
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Ensure communication with Head Office and boutique staff is clear regarding out-of-stock items, and communicate with Boutique Management and Head Office if issues arise.
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Conduct daily counts and biannual boutique inventories. Perform inventory counts during inventory periods.
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Ensure all storage areas are tidy and secure at all times.
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Communicate and liaise appropriately and effectively with colleagues and managers within the boutique, other boutiques, and CHANEL Head Office as required.
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Work effectively and efficiently within the team, informing designated Sales Associates or Sales Specialists of deliveries.
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Maintain a helpful and courteous attitude toward all colleagues, remaining reliable, supportive, and flexible according to business needs.
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Ensure absolute confidentiality regarding business activities and internal Company matters at all times.
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Complete all required administrative tasks accurately and in a timely manner, adhering to established procedures and policies as appropriate.
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Adhere to all relevant health, safety, and security procedures and guidelines at all times.
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Assist with maintaining relevant displays and ensuring prompt and correct replacement of sold products.
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Develop and maintain expert standards of product knowledge to be shared as appropriate.
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Successfully participate in and complete all training provided, acquiring and applying high standards of customer service and product knowledge.
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Participate actively and positively in any organized meetings.
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Additional duties may be assigned according to business needs and as requested by the Boutique Manager, Retail Operations Manager, or Fashion Division Director.
