We are seeking a Customer Care Team Lead to oversee a team of Customer Analysts and ensure the delivery of an outstanding customer experience across the order-to-delivery process. This role serves as a key link between customers and internal stakeholders, driving service excellence, operational efficiency, and continuous improvement. The successful candidate will lead daily customer care operations, manage escalations, monitor service performance, and collaborate closely with Supply Chain, Planning, Logistics, Sales, Finance, and Operations teams to ensure customer commitments are met. This position plays a critical role in strengthening customer relationships, improving service metrics, and supporting business growth through proactive problem-solving and process optimization.
