Customer Service Representative (Remote)
We’re a New York-based company specializing in chimney cleaning, inspection, and maintenance services, proudly serving customers across 21 U.S. states. We’re looking for someone who wants to grow with us long-term.
Preferred locations: Mexico, Colombia, Venezuela
Schedule
- 8:00 AM – 6:00 PM (EST)
- 6 working days per week (day off is either Saturday or Sunday, depending on the week)
Responsibilities
- Answer inbound customer calls and provide exceptional support
- Assist with scheduling, rescheduling, and general service inquiries
- Follow up with customers to ensure a smooth experience
- Keep customer information updated in our CRM
- Communicate clearly and professionally at all times
Requirements
- Excellent English communication skills — clear pronunciation and neutral accent preferred (native-level fluency not required)
- Previous experience in customer service, call center, or a customer-facing role
- Strong active listening and problem-solving skills
- Patient, professional, and comfortable interacting with customers throughout the day
- Comfortable using multiple software platforms
- Two monitors required
- Reliable internet connection and a quiet workspace
Work Environment
We value responsibility, communication, and long-term relationships. We stay connected via Zoom during the day, but offer flexibility with breaks as long as responsibilities are completed.
Compensation
$7–$10 USD/hour, depending on experience
Job Type: Full-time
Pay: $10,760.63 - $21,978.89 per month
Work Location: Remote
