Primary Function of Position
Reporting to the Sr. Customs and Logistics Manager, the Customs Supervisor is responsible for ensuring customs compliance, operational efficiency, and seamless import/export processes. This role leads the logistics team and coordinates with customs brokers, carriers, and other service providers, ensuring adherence to Mexican and international customs regulations.
Essential Job Duties
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Supervise daily import, export, and virtual customs operations.
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Ensure accuracy and integrity of import export documentation, HS classification, and recordkeeping.
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Maintain compliance with Mexican customs regulations, trade programs, Intuitive certifications, and relevant international regulations.
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Oversee inventory control compliance related to Annex 24 and IMMEX programs.
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Manage internal audits and support external audits.
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Oversee key performance indicators (KPIs) for brokers, carriers, and third-party logistics providers (3PLs) to support daily activities.
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Track shipments end-to-end, manage expedited shipments, and resolve operational issues.
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Supervises a team of individual contributors with responsibility for performing functions related to the Raw Material and FG Import/Export, besides other requests, according to documented procedures.
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Train, mentor, and develop team members.
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Assign workloads and set priorities within the team.
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Conduct regular team performance evaluations.
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Escalate operational performance matters and project updates to the supervisor.
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Foster a culture of compliance and continuous improvement.
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Drive process and system enhancements, including automation initiatives.
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Report, control, and monitor KPIs (e.g., clearance times, operational efficiency, costs, compliance).
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Manage and review international documentation required for shipments.
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Address and escalate customs-related requests and inquiries as necessary.
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Create,update, and analyze import/export reports.
