Role Summary
We are seeking a detail-oriented
Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.
Key Responsibilities
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Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).
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Perform order validation including:
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Compliance checks on all incoming orders as per SOP.
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Validation of product codes, pricing, and contractual terms
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Verification of customer details, service location, and technical specifications against approved quotes
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Validate completeness of order details and ensure all required documentation is attached.
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Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.
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Update internal systems with correct circuit IDs, service attributes, and billing details.
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Accurately enter validated orders into inventory and provisioning systems
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Communicate order status updates to requestors and resolve discrepancies promptly.
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Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.
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Escalate delays to ensure SLA adherence.
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Provide timely communication to stakeholders on order status, risks, and exceptions.
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Identify process gaps and recommend improvements to enhance efficiency and accuracy.
Required Skills & Experience
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Understanding of telecom order management processes.
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Familiar with Salesforce, VFO and inventory/provisioning systems.
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High attention to detail with good data validation and compliance skills.
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Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.
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Familiarity compliance requirements and telecom provisioning workflows.
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Fluency in written and verbal communication.
Preferred / Nice-to-Have
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Experience with reporting and visualization tools such as Power BI.
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Knowledge of telecom service provisioning and order lifecycle management.
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Exposure to process improvement methodologies and automation initiatives.
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Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).
