Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
Sales methodologies
Role-playing
Onboarding
Mentorship
Performance improvement plans
Implement service & retail education plans aligned with business priorities
Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
Pilots & monitors Retail Education's Efficiency
Designs & implements appropriate learning solutions for Retail Signature
Delivers & transmits Education Contents
Provides personalized follow-up & coaching on the spot
Animates learning communities with passion
Fosters empathy and credibility
Promote and develop the boutique teams in: Knows customer profiles & transmits retail signature
It continually elevates skills of expert boutique teams to create memorable experiences tailored to brand specificities under a Client Centricity framework.
Key responsibility 1:
LEARNING & DEVELOPMENT
Implement and measure training and coaching strategies in an omni channel environment to maximize sales.
Develop a deep understanding of the boutique´s team' skills and needs to set and implement short, mid, and long-term training action plans to exceed sales targets, improving the sales and service skills of the boutique teams.
Coaching on the spot: in charge and responsible for the carry out of the Retail Signature coaching and provide the KPI´s evaluation report.
Drive boutique performance, including but not limited to Category performances.
Train & develop the talent of boutique team by carry out Coaching on the spot.
Evaluate performance of boutique team according to KPI´s & Brand standards (Retail Signature)
Refresh coaching before events take place.
Identify & exploit existing /new opportunities for Montblanc in terms of training.
Key responsibility 2:
LEADERSHIP
Enhance client knowledge through Retail Signature to connect and engage with visitors, prospects and clients.
