Helping people feel cared for from the very first conversation.
This is not a passive administrative role.
At HD Clean, the Office Coordinator plays a critical part in both customer experience and company growth. You are often the first interaction a client has with our company — and the way you communicate, organize, and guide conversations matters.
This role combines:
- Client communication
- Scheduling coordination
- Sales support
- Problem-solving
- Operational organization
The right person is calm under pressure, highly organized, professional, and genuinely enjoys helping people.
Done well, this role creates trust, clarity, and confidence for both clients and team members.
WHO WE ARE
HD Clean was founded in 2019 with a simple mission:
To deliver exceptional cleaning services that promote health, comfort, and peace of mind — transforming everyday places through care, consistency, and a commitment to excellence.
We are an employee-first company built on six core values:
- Inspirational
- Disciplined
- Accountable
- Transparent
- Aligned
- Results Oriented
These values shape how we communicate, solve problems, and support one another.
We currently serve Fairbanks and are preparing to open our second location in Anchorage in 2026 — creating long-term opportunities for people who want to grow alongside the company.
WHAT THE ROLE LOOKS LIKE
You will help support the day-to-day flow of operations by:
- Answering inbound calls, texts, and inquiries
- Communicating professionally with clients
- Helping guide potential customers through services and scheduling
- Coordinating and adjusting schedules as needed
- Following up with leads and existing clients
- Supporting technicians with schedule communication and updates
- Helping resolve client concerns calmly and professionally
- Maintaining organized communication and systems
This role requires professionalism, organization, and strong communication throughout the day.
You are responsible for helping create an experience where clients feel heard, supported, and confident choosing HD Clean.
THIS ROLE IS NOT A FIT IF YOU:
- Avoid direct communication or problem-solving
- Struggle with organization or multitasking
- Need constant supervision to stay productive
- Become overwhelmed easily in fast-paced environments
- Dislike accountability or structured systems
- Prefer highly passive or repetitive work with little interaction
YOU WILL DO WELL HERE IF YOU:
- Communicate clearly and professionally
- Stay calm and organized under pressure
- Enjoy helping people solve problems
- Follow systems consistently and pay attention to detail
- Balance professionalism with genuine care
- Work well independently in a remote environment
- Take pride in creating positive client experiences
WHAT SUCCESS LOOKS LIKE
- Clients feel supported, informed, and cared for
- Scheduling remains organized and efficient
- Leads are followed up with consistently
- Communication between office and field teams stays clear
- Problems are handled proactively and professionally
- Team members and clients can rely on you consistently
At HD Clean, professionalism and care go hand in hand.
COMPENSATION & STRUCTURE
- Training period compensation provided
- Base compensation plus performance-based bonus opportunities
- Fully remote | Full-time position
- Long-term growth opportunity as HD Clean expands
Strong performance and leadership may create future advancement opportunities as the company grows.
WORK ENVIRONMENT & EXPECTATIONS
- Quiet, professional remote workspace required
- Strong written and verbal English communication required
- Comfortable using phone, text, email, and Zoom throughout the day
- Ability to stay organized while managing multiple priorities
- Reliable internet and professional communication standards required
HOW TO APPLY
We value attention to detail, professionalism, and follow-through.
Please email [email protected] with:
- Your resume attached
- Subject line: Office Coordinator — Favorite Book
- A short 2–3 minute video answering:
- How do you build trust with a potential client while guiding them toward a decision—and what do you do if they hesitate to move forward?
- When multiple clients need your attention at the same time, how do you stay organized—and how do you make sure nothing gets missed?
Candidates who do not follow instructions may not be considered.
FINAL NOTE
This role is for people who value professionalism, communication, accountability, and meaningful work.
If you want to be part of a company focused on care, growth, and creating exceptional experiences for both clients and team members,
we’d be happy to hear from you.
Job Type: Full-time
Pay: $39,000.00 - $52,000.00 per month
Work Location: Remote
