Mid-Level Software Developer – KTLO & Production Support Team
Software Engineering
Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are:
We are seeking a motivated and versatile Mid-Level Software Developer to join our KTLO (Keep the Lights On) & Production Support Team.
This role is ideal for an engineer with experience supporting and enhancing modern cloud-based applications using Node.js, React.js, AWS, and databases.
The opportunity:
- Application Support & Enhancement
- Maintain, troubleshoot, and enhance existing applications to ensure stability, availability, and performance.
- Develop and support backend services and APIs using Node.js.
- Build and maintain responsive front-end applications using React.js.
- Support KTLO activities including bug fixing, issue resolution, monitoring, and production enhancements.
- Production Support & PagerDuty
- Participate in production support activities and on-call rotations.
- Respond to and troubleshoot incidents and s through PagerDuty.
- Perform root cause analysis and support issue remediation in production environments.
- Collaborate with cross-functional teams to ensure timely resolution of operational issues.
- Work with AWS cloud services to deploy, monitor, and optimize applications.
- Support CI/CD automation and DevOps best practices.
- Collaborate with infrastructure and engineering teams to improve reliability and operational efficiency.
- Database & System Optimization
- Work with SQL and/or NoSQL databases to support application functionality and performance.
- Troubleshoot backend integrations and optimize queries when needed.
- Contribute to system improvements, automation, and operational tooling.
- Collaboration & Engineering Excellence
- Participate in Agile ceremonies, code reviews, testing, and technical documentation.
- Collaborate with Engineering, QA, DevOps, and Product teams to deliver high-quality solutions.
- Follow software engineering best practices and contribute to continuous improvement initiatives.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
- Minimum 4–6 years of professional software development experience.
- Strong hands-on experience with:
- SQL and/or NoSQL Databases
- Experience building and supporting RESTful APIs and modern web applications.
- Experience working in production support, KTLO, or operational support environments.
- Exposure to incident management and PagerDuty support processes.
- Strong troubleshooting, debugging, and analytical problem-solving skills.
- Experience with Git/version control systems.
- Familiarity with CI/CD pipelines and DevOps practices.
- Strong understanding of software engineering principles and best practices.
- Good communication and collaboration skills.
- Experience with serverless architectures and container orchestration technologies such as Kubernetes.
- Familiarity with testing frameworks such as React Testing Library.
- Exposure to Java technologies and scripting languages such as Groovy.
- Knowledge of SQL and NoSQL databases.
- Experience working in Agile delivery environments and DevOps culture.
- Familiarity with AWS cloud-native services and modern application deployment practices.
- Exposure to monitoring, observability, and automation tools is a plus.
Benefits
Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.
What we believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
An Equal Opportunity Workplace, Free of Discrimination and Harassment
At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.
Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso
En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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