Led by a military veteran, our organization operates with high energy and strict performance standards. We require a fast-moving professional who executes tasks independently and accurately. Performance equals autonomy. If you require close supervision or struggle with tight timelines, this environment is not a fit for you.
We are seeking an organized and proactive Scheduling Coordinator to oversee our caregiving schedule and optimize our daily scheduling needs at Premier Comfort Care. In this role, you will lead a team of schedulers, match clients with the right caregivers, and resolve urgent scheduling conflicts to ensure continuous, high-quality care.
The ideal candidate for this role is an excellent communicator with outstanding multitasking skills and a strong background in administrative coordination.
Key Responsibilities
Team Leadership & Mentorship:
*Lead, train, and mentor a team of Scheduling Coordinators to ensure accurate and timely matching.
*Conduct regular performance reviews and audit team schedules for policy compliance and efficiency.
*Monitor care hours to optimize client-caregiver compatibility based on language, preferences, and clinical needs.
*Manage and resolve complex scheduling conflicts, call-outs, and emergency coverage requests.
Caregiver & Client Operations
*Monitor care hours to optimize client-caregiver compatibility based on language, preferences, and clinical needs.
*Manage and resolve complex scheduling conflicts, call-outs, and emergency coverage requests.
*Monitor overtime hours and implement strategies to reduce burnout and unbilled hours.
Communication & Quality Control
*Serve as the main escalation point for clients, families, and caregivers regarding schedule disputes
*.Collaborate with the care management team to smoothly onboard new clients.
*Maintain strict confidentiality regarding client health and caregiver records in compliance with data privacy regulations.
Operations & Strategy:
*Analyze scheduling data to identify trends, forecast staffing needs, and improve overall operational efficiency.
*Resolve escalated scheduling conflicts and navigate last-minute changes or emergencies.
Required Qualifications
Experience: 1+ years of experience in a staffing and scheduling, administrative, or operational role, with proven leadership or supervisory experience.
Education: Bachelor’s degree in Business Administration, Healthcare Management, Human Resources, or a related field (or equivalent work experience).
Technical Skills: Advanced proficiency in Home Care Scheduling Software (e.g., Well Sky, Paychex) and CRM tools.
Soft Skills: Exceptional multitasking, conflict resolution, and written/verbal communication skills.
Availability: Must be willing to participate in an on-call rotation for after-hours scheduling emergencies.
Competitive salary: $9.00 per hour USD
Paid time off (PTO) and paid holidays (US Federal Holidays)
Job Type: Full-time
Pay: $140.00 - $150.00 per hour
Work Location: Remote
