A Viva Engage client is looking for a skilled Reception Team Lead to join their operations team!
Pacific Workers
Join a dynamic and rapidly growing law firm dedicated to fighting for injured workers' rights! Recognized as one of the fastest-growing companies in the Bay Area and a leader in client service, Pacific Workers stands at the forefront of workers' compensation advocacy.
Benefits:
- Monday to Friday schedule
- 100% remote position
- Working hours: 8 AM 5 PM Pacific Time
- Indefinite-term contract
- Paid time off in your first year
- Social benefits
- Well-being programs
Salary: 22,000 MXN per month + 750 MXN stipend
Requirements:
- Core Skills: Proactive, responsible, and highly analytical thinker with a "problem-solver" mindset and the ability to thrive in fast-paced environments.
- Experience: 3-5 years of experience in Customer Service, with a minimum of 2-3 years specifically as a Team Lead in a Call Center or BPO environment.
- Language Skills: Full bilingual proficiency in English and Spanish is required, as all operations are conducted in English.
- Technical Proficiency: Trackable knowledge in managing metrics, quality assurance (QA) scores, and phone performance tracking.
Job Duties:
- Team Leadership: Lead and supervise a small group of 1- 5 receptionists to ensure high-quality front-line support for our California legal teams.
- Performance Tracking: Monitor and evaluate reception metrics and quality performance to ensure the team meets all the firms customer service benchmarks.
- Coaching & Feedback: Evaluate team progress through consistent feedback loops and identify specific areas for coaching and professional development.
- Operational Excellence: Manage daily receptionist workflows, ensuring smooth technical performance and adherence to company culture.
- Cross-Functional Collaboration: Coordinate with the operations and management teams to align receptionist processes with real-time needs in the firm.
- Administrative Oversight: Manage team schedules, attendance logs, and internal communications to ensure 100% coverage during business hours.
The responsibilities listed above are not exhaustive and may evolve based on the needs of the firm
By applying, you agree to allow Viva Global to connect your CV with potential job opportunities and receive updates about possible job offers via email and WhatsApp.
Job Types: Full-time, Permanent
Pay: $22,750.00 per month
Work Location: Remote
