Company Description
Seica Inc is a world leader in test & measurement equipment design and services. We market, promote, train and install capital test and process equipment built in Italy and shipped to North America. With offices worldwide Seica can support you no matter where your NPI centers or production facilities are located. From bare board/substrate testing to traditional in-circuit and functional testing, Seica is the only ATE company that provides solutions to both the substrate and loaded board markets.
Seica Inc is now hiring a:
Application Support Engineer
Business Overview:
Provides pre- and post-sales technical support, including software and hardware application development, as well as installation and support of test equipment at customer sites.
The successful candidate MUST be fluent in both Spanish and English, as this role interfaces with customers on technical and business-related matters. This position will be based in the Guadalajara /Chihuahua / Juárez, Mexico area. Candidates must be located in the area or open to relocating independently, as no relocation package is provided.
In this role, the Application Support Engineer will be part of a team delivering in-circuit and functional test solutions, supporting customers with the objective of driving sales. The engineer will act as the primary technical liaison between the customer and internal stakeholders, including the Sales Manager, Sales Representatives, and SEICA Mexico General Manager.
This is a critical position where strong technical expertise is required to troubleshoot and resolve issues to customer satisfaction, while also supporting business growth. The engineer is expected to develop deep knowledge of assigned products, including their strengths and limitations, as well as maintain awareness of competitor technologies from a technical perspective.
Key Responsibilities
A) Debug software applications for various test systems.
B) Perform full system and accessory installations, including follow-up support.
C) Work independently to achieve assigned objectives and project outcomes.
D) Collaborate with R&D teams on technical issue resolution.
E) Program in multiple languages, with expertise in at least one.
F) Interpret and develop schematics and test programs based on system specifications and theory of operation.
G) Create clear and concise technical documentation (e.g., Statements of Work, benchmark reports, corrective actions, and operating procedures).
H) Lead technical meetings with customers, both independently and as part of a team.
I) Present SEICA products and solutions effectively to support sales objectives.
J) Maintain professional and productive relationships with customers and internal teams.
K) Demonstrate a proactive mindset and strong teamwork skills.
L) Punctuality and attendance to the office and customer sites are mandatory.
M) Design and architect custom solutions using company products, including integration with third-party systems (e.g., National Instruments / LabVIEW).
N) Comply with all company policies and procedures.
Requirements
A) Fluent in Spanish and English (written and spoken).
B) Bachelor’s degree in Electrical, Computer, Software Engineering, or related field.
C) 2–5 years of experience in technical support, application engineering, or a similar customer-facing role.
D) Strong troubleshooting and hands-on problem-solving skills.
E) Ability to analyze technical issues and deliver effective, timely solutions.
F) Customer-oriented mindset with a strong sense of urgency and ownership.
G) Ability to work under pressure and manage multiple priorities.
H) Strong organizational and documentation skills.
I) Solid understanding of test equipment (power supplies, multimeters, oscilloscopes, etc.).
J) Experience with or ability to modify test programs using TestStand and LabVIEW.
K) Willingness to travel up to 60%.
L) Valid driver’s license and ability to travel locally.
M) Job Type: Contract to Employee pending Seica Mexico entity establishment
Nice to Have
A) Experience with LabVIEW.
B) Experience with NI TestStand.
C) Programming knowledge in Python.
Job Type: Full-time
Work Location: In person
A) Experience with LabVIEW.
B) Experience with NI TestStand.
C) Programming knowledge in Python.
Job Type: Full-time
Pay: $24,000.00 per month
Work Location: In person
