Role Purpose
Act as the main point of contact for customers regarding quality requirements and performance. The role collaborates across functions and sites to drive continuous improvement aligned with customer expectations.
Key Responsibilities (Resumen)
- Act as the voice of the customer within the organization
- Manage customer complaints and claims , ensuring timely resolution
- Monitor customer scorecards, KPIs, and satisfaction metrics
- Lead problem-solving activities (8D, A3, Red X, Six Sigma, etc.)
- Coordinate customer audits and compliance with standards and requirements
- Maintain and update customer portals (B2B) and requirements
- Develop and execute quality improvement plans (roadmaps)
- Ensure alignment between customer expectations and internal reporting
- Lead escalations and communication between plant and customer
- Strengthen customer relationships through regular follow-ups and meetings
Qualifications
- Bachelor’s Degree in Engineering or related field
- Minimum 2 years experience in automotive industry
- Experience with OEM customers (Toyota, Mazda, Nissan, Honda)
- Knowledge of IATF 16949 and customer-specific requirements
- Advanced English level
- VISA
Technical Skills
- Problem-solving methodologies (8D, A3, Six Sigma)
- Quality systems (IATF, CCP)
- Customer portals management
- Microsoft Office
Soft Skills
- Customer focus
- Effective decision making
- Strategic thinking
- Resilience
- Strong communication & storytelling
