Date Posted:
2026-08-13
Country:
Mexico
Location:
MX-BCN-MEXICALI-238 ~ Blvd Venustiano Carranza #238 ~ BLDG 238, Desarrollo Industrial Colorado
Position Role Type:
Unspecified
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
The Customer Service Representative supports customers by providing information about products and services, addressing account inquiries and complaints, and coordinating with internal teams to resolve customer needs. This role researches and consolidates information, supports shipment tracking and expediting activities, and analyzes customer interactions and service trends to identify opportunities for improved customer support and training.
Respond to customer inquiries received by telephone or electronically, provide information about products and services, address account questions and complaints, and provide follow-up on customer requests.
Coordinate with production, sales, shipping, warehouse, and other personnel to expedite or trace shipments.
Communicate effectively in English with customers and internal stakeholders through telephone, in-person interactions, reports, and email.
Advanced Excel proficiency, including VLOOKUP/XLOOKUP, nested IF statements, pivot tables, charts, and data analysis for reporting and decision-making.
Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today!
WE ARE REDEFINING AEROSPACE
Apply now and be part of the team that’s redefining aerospace, every day.
Please be aware of our location:
Manuel Gómez Morín #3200, Col. Rancho Hermanos Fuentes, C.P. 21190, Mexicali, Baja California, México.
Must be authorized to work in Mexico without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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