Bespoke Psychiatry, is a growing psychiatric practice Our group provides the highest quality of psychiatric care in the long term care setting, in numerous locations in USA.
Job Overview
Bespoke Psychiatry is looking for an experienced Patient Care & Administrative Coordinator to support our Outpatient (OP) practice in Chicago, IL. We need a professional who already understands the inner workings of a US medical office, can seamlessly navigate patient care coordination, and possesses native/fluent English communication skills.
Qualifications
- Associates in Business and Administration.
- Must be able to communicate proficiently in English, both verbally and via email.
- Reliable high-speed internet connection and a quiet, professional remote workspace
Key Responsibilities
- Patient & Practice Communication: Handle inbound/outbound calls, emails, and patient portal messages with high empathy, professionalism, and native-level fluency.
- Practice Workflow & Scheduling: Manage patient intake forms, schedule appointments, assign portal access, and assist providers with daily operational tasks.
- Prior Authorizations & Insurance: Coordinate medication prior authorizations, verify insurance eligibility (copays, deductibles, HMOs), and communicate with insurance carriers.
- Compliance & Daily Operations: Maintain strict HIPAA compliance, check state monitoring tools (e.g., ILPMP), and relay messages accurately between providers and patients.
Mandatory Requirements (Must-Haves)
- US Medical Office Experience: MUST have at least 1–2 years of experience working for a based medical practice, psychiatric clinic, or healthcare provider (e.g., as a Virtual Medical Assistant, Patient Coordinator, or Front Desk Admin).
- English Proficiency: Must speak and write fluent/native-level English. Excellent phone etiquette and clear written communication with US-based patients and providers are essential.
- Healthcare Knowledge: Familiarity with US health insurance concepts (copays, deductibles, Prior Auths), EHR/EMR software, and HIPAA regulations.
- Reliable Setup: High-speed internet, a quiet home-office setup, and availability during US Central Standard Time (CST) hours.
Nice-to-Have
- Experience with psychiatric or mental health outpatient services.
- Direct experience with Illinois state tools (ILPMP) or prior authorization portals.
- Proven experience as an office administrator, medical receptionist, or similar virtual assistant role (healthcare experience is highly preferred).
- Excellent verbal and written communication skills in English, with a professional and empathetic phone demeanor.
- Outstanding organizational and multitasking abilities, with sharp attention to detail.
- Ability to work independently and collaborate effectively with a remote team of healthcare providers.
Work Environment
- Home office
- Entry level position
- Full time
- 40 hours per week
- Your personal laptop is required (Windows or MacOS)
- High-speed internet access
Salary
US $600 monthly.
Resume required in English
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, gender, sexual orientation, disability, or any other protected characteristic. We are committed to creating an inclusive and welcoming environment for all employees.
Job Type: Full-time
Pay: $12,000.00 per month
Application Question(s):
- Which US medical practices or clinics have you worked with previously, and what EHR systems did you use?
- Can you walk me through your step-by-step process for handling a patient intake or prior authorization?
Work Location: Remote
