Join Computacenter Mexico as a Trilingual Help Desk Agent!
At Computacenter Mexico, we are a global leader in IT services and solutions. We partner with some of the world’s biggest companies, helping them optimize their operations with world-class IT support.
With a presence in multiple countries and a culture focused on innovation, teamwork, and professional growth, we offer a dynamic environment where every person can contribute and thrive.
SHIFTS AVAILABLE TO CHOOSE
- Morning shift: from 5 am to 2pm / 6am to 3pm / 7am to 4pm / 9am to 6pm
- Night shift: from 3:00 am to 11am
- Saturday and Sunday free
On site and Hybrid work in our Reforma Site.
*NOTE: The first month we have a morning paid training from Monday to Friday from 7 am to 4 pm
Do you have an excellent level of Portuguese, Spanish and English? Join us!
We’re looking for Service Desk Agents to provide IT support and customer care.
What do you need to apply?
- Advanced English, Spanish and Portuguese
- Experience in IT technical support (if you don’t have it yet, don’t worry — we’ll train you!)
- Strong communication skills over the phone
- Customer service mindset
Your responsibilities:
- Respond to inquiries and provide support to our clients’ employees
- Password reset ad basic troubleshooting
- Communicate via phone calls, chat, and/or messages
- No sales involved — this is purely a support role
What we offer:
- $130 MXN per hour
- 5% savings fund
- 12 vacation days from your first year
- 25% vacation bonus
- 15 days of year-end bonus (aguinaldo)
- Paid and ongoing training to support your growth
Don’t hesitate to apply and kick-start your IT career with us!
*En nuestra organización promovemos la igualdad de oportunidades. No discriminamos por motivos de edad, sexo, género, identidad u orientación sexual, estado civil, religión, origen étnico, discapacidad ni por ninguna otra condición personal o social.
Sueldo: $19,000.00 - $23,000.00 al mes
Beneficios:
- Descuento de empleados
- Horarios flexibles
- Programa de referidos
Idioma:
- Inglés (Obligatorio)
- Portugués (Obligatorio)
Lugar de trabajo: remoto híbrido en Cuauhtémoc, CDMX
