Title: Procurement Operations and Client Service Desk Manager
Location:
Mexico City, MX
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Date: Sep 4, 2026
At Chain IQ, your ideas move fast.
Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
Role Purpose
Own and lead end‑to‑end Procure‑to‑Pay (P2P) operations and client service desk activities, ensuring stable day‑to‑day operations, compliance, service quality, and continuous improvement across systems, processes, people, and clients.
Key Responsibilities (P2P Focused)
Provide overall leadership and governance for P2P operational execution, covering:
Supplier onboarding and lifecycle management
Catalogue and content management
Purchase requisition (PR) to purchase order (PO) processing
Goods receipt
Invoice enablement and P2P issue resolution
Client service desk (mail, voice, web)
Ensure optimal and compliant use of P2P platforms (ERP, SRM, eProcurement, ticketing tools) across all clients and regions
Own service delivery performance, ensuring SLAs, OLAs, KPIs, response and resolution targets are consistently met
Act as primary escalation point for critical P2P incidents, operational risks, or client service issues
Drive client onboarding and transition to steady state, including:
P2P process design and documentation
Service catalogue definition
Integration of client‑specific requirements into standard P2P frameworks
Define, track, and continuously improve P2P operational KPIs (cycle times, first‑time‑right, backlog, automation rate, compliance)
Lead continuous improvement initiatives across the P2P lifecycle (process standardization, simplification, automation, controls)
Own people management responsibilities:
Workforce planning, task allocation, prioritization
Goal setting, coaching, feedback, performance management
Career pathing and personal development plans
Ensure a robust internal control framework is embedded within all P2P activities
Produce and present operational, productivity, and performance reporting to senior stakeholders
Support the head of thje department with presentations, governance calls, audits, and strategic initiatives related to P2P operations
Join a truly global team.
We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.
Chain IQ – Create. Lead. Make an impact.
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