About Sussman Law Firm, PLLC
Sussman Law Firm is a Charlotte-based firm focused on family and immigration law. We value accountability, initiative, and professional growth within a collaborative, high-performance environment. We are not your typical law firm. We are poised for aggressive growth, and we believe great work starts with a strong team.
Our Culture
Sussman Law Firm fosters an environment where employees are empowered to make a real impact in clients’ lives every day. We value accountability, ownership, and collaboration. Every team member—regardless of role—is respected, supported, and encouraged to grow professionally and personally. This is a high-performance environment. We work hard, hold ourselves to high standards, and take pride in doing things the right way. The work is challenging—but it is also meaningful, rewarding, and growth-oriented. If you are looking for a role where you will be pushed to grow, supported by a strong team, and make a difference in people’s lives, you will fit right in.
If you are hired, you will be part of a wonderful team of people who work hard to get the job done right the first time and take pride in the work that they do. You will be part of a team that is rewarded for their hard work. Is this going to be an easy job? No. It might be the biggest challenge of your life. However, it is our belief that anything really great is worth working hard for and that our greatest growth comes from our biggest challenges. More importantly, you will find great joy in helping people find solutions in the areas of their lives that matter most!
About the role
The Intake Specialist serves as the first point of contact for prospective clients and plays a vital role in qualifying and scheduling initial consultations for the Firm.
This position requires excellent communication skills, professionalism, attention to detail, and the ability to gather accurate information while demonstrating empathy and discretion.
This role is ideal for a professional who thrives in client-facing environments and can offer reassurance and clarity when individuals feel overwhelmed
Key Responsibilities
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Handling inbound/outbound calls/web submissions
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Assisting prospective clients (leads) to qualify them during the intake process
Required Qualifications
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Language skills, your own reliable PC, headset, and a speedy internet (at least 3MB/s).
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Monthly compensation starts at $6 per hour (depends on experience, background), with a 40-45 hours per week workload.
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Schedule flexibility and half-day Saturday rotation required
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High school diploma required
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Bachelor's degree (desirable)
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Call center experience
Key Success Factors
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Emotional intelligence under pressure
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Decision-making confidence with incomplete information
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Conversion-oriented mindset
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Systems thinking and process optimization
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Resilience and consistency in a high-volume environment
Compensations & Benefits
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Competitive salary
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Friendly and supportive work environment
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Stable employment
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Accrued paid time off
